Technical Support Specialist

6 days ago


Edison, New Jersey, United States Eos Energy Enterprises Full time
Job Title: Technical Support Specialist

At Eos Energy Enterprises, we're committed to delivering innovative solutions for sustainable energy. As our new Technical Support Specialist, you'll play a vital role in ensuring the seamless operation of our IT systems.

About the Role:

This is a challenging and rewarding opportunity for an experienced IT professional to join our team. The successful candidate will be responsible for providing technical support and expertise to our staff across various locations. Your primary focus will be on maintaining and improving our hardware and software infrastructure, including SaaS applications, networks, servers, and end-user computer systems.

Key Responsibilities:
  • Provide technical assistance and guidance to employees, contractors, and temps on software and hardware-related issues.
  • Maintain accurate records of support transactions using the Manage Engine SDP ticketing system.
  • Conduct thorough diagnostics to identify and resolve complex problems, reimaging machines as needed.
  • Assist with network equipment connectivity, troubleshooting switches, access points, and firewalls to ensure continuous technology resource availability.
  • Implement best practices for account management, privilege/access control, data handling, site access security, and confidential information exposure.
  • Support the management and maintenance of our datacenter to ensure continuity of systems operations.
  • Participate in project planning and implementation for specialized projects, such as hardware upgrades, software updates, data backups, or infrastructure improvements.
Additional Responsibilities:
  • Be available for on-call duties, covering after-hours and weekend work when required.
  • Lift heavy equipment as necessary and receive assistance if needed.
Requirements:
  • 3+ years' experience in IT support with basic to intermediate knowledge of systems and networking methodologies (TCP/IP, DNS, DHCP).
  • Proven track record of success in installing, maintaining, and upgrading Windows-based software.
  • Familiarity with Windows PC environments (Version 7+) and Active Directory.
  • Experience with Office 365, Windows Server 2012, and higher-level server environments.
  • Exceptional communication skills, time management, and sense of urgency.
Education and Experience:
  • 4-year college technical degree or equivalent technical experience/certification.
  • A minimum of 2 years of experience.
Reports To: IT Manager

Travel Requirements: 10-25% local travel.

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