Broadband Installation Specialist

4 days ago


Thomasville, Georgia, United States City of Thomasville Full time
{"Job Title": "Broadband Installation Specialist", "Job Description": "Job Summary

We are seeking a skilled Broadband Installation Specialist to join our team at the City of Thomasville. As a key member of our team, you will be responsible for installing and provisioning high-speed internet services to new and existing customers via cable modem.

Key Responsibilities
  • Perform new cable installations from system feeder tap port to the customer's equipment interface.
  • Install and provision high-speed internet services to new and existing customers via cable modem.
  • Provide Level I data support and troubleshoot cable modem, Ethernet network, OS, and CPU equipment.
  • Install various software and hardware to enable customer internet access.
  • Troubleshoot and find drop-related problems.
  • Replace or rewire house drops or any part thereof when necessary to correct drop-related problems.
  • Educate customers on the proper operation and use of interface equipment.
  • Provide customers with information on company services and costs.
  • Coordinate with scheduling, dispatch, or supervisors on job status, problems encountered, and rescheduling requirements.
  • Recover company equipment from customer premises when performing disconnection.
  • Responsible for the safe care and use of company vehicles, tools, and equipment at all times.
  • Perform all duties safely in accordance with Thomasville Utilities safety policies, training, and procedures.
  • Report all hazardous conditions to immediate supervisor for correction.
  • Perform on-call rotation as assigned by supervisor.
Requirements
  • Must have a high school diploma or GED.
  • Must have a valid driver's license.
  • Must be able to perform assigned duties with or without accommodation relating to prolonged and arduous work under adverse conditions.
  • Meets Thomasville Utilities certification criteria for Level II status.
  • Should be able to lift, carry, and handle ladders and weights up to 90 pounds.
  • Must meet Thomasville Utilities standards of appearance and demeanor at all times.
  • Must have a valid driver's license and driving record must meet the requirements outlined in the company's Driver Safety Standards.
  • Must work well with other company employees to provide excellent customer service.
  • Must maintain excellent relationships with customers to create and maintain a high level of customer satisfaction with the company and its services.
Physical/Environmental Requirements

The primary work environment of this position is in the field, and the candidate will be exposed to extreme weather conditions and will be on occasion required to perform manual tasks.

Location

City of Thomasville

About the Organization

Our Vision: A progressive and unified community providing an inviting place to live, work, play, and prosper.

Our Mission: In partnership with our community, Team Thomasville will deliver excellent and dependable public services while building trusting relationships through openness, inclusion, and innovation.

Our Values:

  • Trustworthy & Dependable: We are dedicated to providing reliable services to our citizens and community.
  • Equal & Inclusive: We will empower a diverse and progressive culture to strengthen community partnerships.
  • Accountability & Transparent: We will maintain business practices that build community trust with openness, integrity, and accountability.
  • Modern & Innovative: We will execute creative plans and innovative strategies to bring sustainable growth to our entire community.
"}

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