Operations Analyst

2 weeks ago


Raleigh, North Carolina, United States Origence Full time
About Origence

We're a fintech innovator with 30 years of experience, specializing in SaaS lending solutions that lead the industry. Our mission is customer-centric, empowering Credit Unions across the US with accessible, competitive lending services. We invest in our employees, fostering a culture of innovation and ownership through freedom and responsibility.

Job Description

We're seeking a self-driven, conscientious, and fiscally responsible Operations Analyst to support our organization's operational efficiency and effectiveness. This entry-level position involves analyzing business processes, identifying areas for improvement, and implementing solutions to enhance system efficiencies and effectiveness.

Key Responsibilities
  • Work with System Analysts and Leadership to ensure proper monitoring is configured and review performance baselines & metrics.
  • Create and update runbooks, reports, and knowledge base articles to support the team.
  • Serve as a point of contact for escalating incidents and problems for applications and systems.
  • Collaborate with various departments to ensure incoming requests are addressed in a timely manner.
  • Align Product, Development, and Engineering on the introduction of modern technologies to ensure operational team support and monitoring.
Requirements
  • High School Diploma
  • Relevant certification not required but preferred
  • Internship or entry-level experience in operation analysis, process improvement, or system analysis preferred
  • Knowledge of business processes and ability to identify solutions that align with organizational objectives
  • Familiarity with technical documentation, testing, training, and implementing new applications and systems
  • Basic understanding of Information Technology concepts, including hardware, software, network, and security
What We Offer
  • Flexible Working Environment
  • Paid Time Off
  • 401k (8% match)
  • College Tuition Benefits/Tuition Reimbursement
  • Good Benefits options
  • Company Culture Cultural and Holiday celebrations, Theme days, Monthly Townhalls, and Quarterly Company Meetings
Compensation

The starting hourly range for this full-time position in Irvine, CA is $29.48 per hour. This base pay will take into consideration internal equity, candidate's geographic region, job-related knowledge, and experience among other factors. Origence maintains a highly competitive compensation program.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individual's qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other category protected by federal, state, or local law.


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