Training and Implementation Specialist
4 weeks ago
We are seeking a highly skilled Training and Implementation Specialist to join our team at Opeeka, Inc. This role will be responsible for providing onboarding support and new user training to customers, creating training resources, and building and maintaining processes that optimize an efficient and excellent customer onboarding and training experience.
Key Responsibilities- Provide support to clients during the implementation and onboarding process.
- Understand and support documentation of customer requirements.
- Support the development of implementation solutions as needed.
- Develop and deliver new user training to customers.
- Conduct both individual and group remote training sessions, adjusting content and approach to suit varying learning styles.
- Monitor user progress and adjust training methods as necessary to ensure optimal comprehension and retention.
- Generate a library of training resources including tutorials, FAQs, how-to guides, and video tutorials.
- Collaborate closely with clients to gain an understanding of their specific health forms and questionnaires requirements within our system.
- Communicate with clients about the various data types collected by the system and customization options available.
- Create and maintain process for communicating customer form and scoring requirements to support team.
- Collaborate with support and technology specialists to ensure questionnaires are configured according to customer needs.
- Collaborate with support team to review and approve form configuration.
- Create tools and templates to automate and streamline the process of collecting and communicating customer requirements for form configuration.
- Perform literature reviews as necessary to understand assessments, forms, and questionnaires that are configured in the system.
- Collaborate with the internal teams to provide insights from customers and contribute to the enhancement of our product/service.
- Bachelor's degree or equivalent in social science, psychology, counseling, or a health and human services related area.
- At least 2 years of experience in social health, mental health and/or behavioral health care industry.
- At least 2 years of experience in a software training and technical support role.
Open office environment; moderate temperatures; moderate noise levels.
CompensationCompetitive salary and benefits package.
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