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Customer Service Ambassador

2 months ago

Marietta, Georgia, United States Six Flags Full time

**Job Summary:**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Six Flags. As a key member of our guest services team, you will be responsible for providing exceptional support to our guests, ensuring their experience is memorable and enjoyable.

**Key Responsibilities:**

  • Provide support to membership operations, handling guest complaints and concerns in a professional and courteous manner.
  • Handle mobile and credit/debit payments, sell park admissions media, and distribute tickets and media as applicable.
  • Utilize our point-of-sale system and season pass administration system to sell tickets and look up season pass and membership information.
  • Answer phone calls in a timely manner and assist guests with park information.
  • Handle various ticket transactions with and without coupons.
  • Ensure guest safety and satisfaction during their stay at Six Flags.
  • Resolve guest concerns that may arise on a daily basis.
  • Meet standards of performance for all areas within your responsibilities.
  • Respond to emergency situations and maintain control until an area supervisor arrives.
  • Ensure image, cleanliness, and courtesy standards requirements are met.

**Requirements:**

  • At least 18 years of age.
  • Ability to react well in stressful and emergency situations.
  • Able to work efficiently in a fast-paced environment.
  • Willing to actively engage guests.
  • Excellent customer service skills.
  • Ability to communicate effectively in the English language, including the ability to read and speak.
  • Available to work flexible hours at night and on weekends.
  • Requires frequent kneeling, manual dexterity, gross motor skills, and color definition.
  • Ability to stand/walk for up to 6 hours at a time and as many as 14 hours a day.
  • Ability to walk over 3 miles per day over various surfaces.
  • Ability to lift and carry 25 lbs over 25 feet over various surfaces.
  • Ability to lift and lower 5 lbs above shoulder level.
  • Ability to climb a stepladder up to 6 feet in height.

**Preferred Qualifications:**

  • React well in stressful and emergency situations.
  • Possess above-average communication skills.
  • Work efficiently in a fast-paced environment.
  • Be safety-conscious, while also outgoing with a friendly demeanor.
  • Be willing to actively engage guests.

**Physical Requirements:**

  • Ability to walk and stand for up to 4 hours at a time.
  • Ability to lift and carry up to 75 pounds.
  • Ability to operate a motor vehicle.