Associate Director, Quality Program Adoption and Communication

2 days ago

Foster City, California, United States BioSpace, Inc. Full time
Job Title: Associate Director, Quality Program Adoption and Communication

At BioSpace, Inc., we are seeking an experienced Associate Director to lead our Quality Program Adoption and Communication efforts. This role will play a critical part in overseeing global quality initiatives and implementing innovative strategies to maximize engagement and adoption of Quality programs.

Responsibilities:
  • Develop and implement communication strategies to effectively adopt Quality Systems Programs and Technologies across the organization.
  • Mature the knowledge management program and optimize collaboration tools as communication vehicles.
  • Identify stakeholders, assess organizational readiness, and recommend change management plans to anticipate areas of resistance and maximize adoption.
  • Propose and implement plans to resolve complex issues and execute corrective actions.
  • Manage and develop relationships with diverse stakeholders to secure cross-functional collaboration and engagement.
  • Create change narratives and communications plans that synthesize and simplify critical information with a focus on informing, engaging, and connecting all employees to a larger strategic focus.
  • Benchmark quality processes against performance metrics to identify improvement opportunities and implement routine process changes to improve organizational performance and operations.
  • Provide change management support for initiatives in partnership with stakeholder organizations across the enterprise.
  • Support budget creation and resource allocation decision-making within the organization.
Qualifications:
  • Bachelor's degree with 10+ years of relevant work experience in organizational change management, communications, process analysis, and process improvement.
  • 8+ years of relevant experience with a Master's degree.
  • Includes 2 years of relevant experience in the biotechnology or pharmaceuticals industry.
  • Experience and knowledge of change management principles, methodologies, and tools.
  • Exceptional communication skills, both written and verbal.
  • Excellent active listening skills.
  • Ability to clearly articulate messages to a variety of audiences.
Preferred Qualifications:
  • Change management certification or designation desired.
  • Experience with large-scale organizational change efforts utilizing process discovery, capabilities mapping, and knowledge mapping to determine change strategies.
  • Experience at translating requirements between IT functions and the business.
  • Proficiency with Microsoft Office suite, including PowerPoint, SharePoint, Microsoft Teams, and with modern content management tools.
  • Successful experience working independently and with large-scale interdisciplinary teams to achieve results.
  • Able to collaborate with virtual and remote team members across global time-zones.
  • Experience with digital adoption tools.

This is an exciting opportunity to join our team and contribute to the success of our organization. If you are a motivated and experienced professional with a passion for quality and change management, we encourage you to apply.

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