Customer Service Representative

5 days ago


Florence, Colorado, United States MBS Pro Staffing Full time

We are seeking a highly skilled Customer Service Representative to join our team at MBS Pro Staffing in Florence, KY. This is a full-time opportunity with the possibility of becoming permanent. The estimated salary for this role is $40,000 - $50,000 per year.

About the Job

This position involves providing exceptional customer service to clients, addressing their queries, and resolving any issues they may have. You will be responsible for obtaining serial numbers and customer information to validate accounts and machine registration. Additionally, you will document customer contacts through our database and provide quotations including price and availability information.

  • Key Responsibilities:
  • Obtain serial number and customer information to validate customer account and machine registration.
  • Document customer contacts through our customer service database.
  • Provide customers with quotations including price and availability information.
  • Enter part and accessory orders providing confirmation to customers including shipping requirements.
  • Provide customers with status information on orders including shipping status and tracking information.
Requirements
  • Qualifications:
  • High school graduate or equivalent.
  • One to three years of experience in a related position.
  • Excellent customer service skills, including written, verbal, and through the customer support portal.
  • Experience working with assembly drawings and electrical circuit diagrams and part lists.
  • Microsoft Office proficiency, especially sales order entry or customer service with a PC-based ERP system.


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