Club Receptionist

5 days ago


Newport Beach, California, United States Balboa Bay Resort & Club Full time
Job Summary

We are seeking a highly skilled and customer-focused Club Receptionist to join our team at Balboa Bay Resort & Club. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Welcome and greet members and guests in a professional and friendly manner, responding to their inquiries and requests.
  • Provide information and assistance on resort activities, events, and amenities, as well as make dining and other reservations as needed.
  • Issue recreation equipment and apply correct charges to member accounts, maintaining accurate records and ensuring a smooth experience for our guests.
  • Stay up-to-date on resort events and activities, directing members to rooms and facilities as needed and communicating with other departments to fulfill member needs.
  • Effectively handle internal and external customer interactions, resolving conflicts and providing excellent service in a fast-paced environment.
  • Perform member accounting functions, including entering services and charges, computing bills, and obtaining payments, ensuring accuracy and attention to detail.
  • Resolve member complaints within scope of authority, notifying management of any issues or concerns.
Requirements
  • High school diploma or equivalent required; one year of guest relations, front desk, or related experience preferred.
  • Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Proficiency in computer skills, including data entry and basic math skills.
  • Ability to work varying schedules, including holidays, weekends, and alternate shifts.
  • Commitment to providing exceptional service and ensuring member satisfaction.

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