Spa Receptionist/Associate

2 months ago

Newport Beach, United States Balboa Bay Resort & Club Full time
Job Details

Level
Entry

Job Location
Balboa Bay Club - Newport Beach, CA

Position Type
Part Time

Salary Range
$17.50 - $17.50 Hourly

Job Shift
Any

Job Category
Retail

Description

Position Summary: Helps guests and members understand the benefits of a regular massage, skin care and other treatments offered. Book appointments and services for guests. Establish relationships with members and guests to grow and retain a client base. Connect guests with retail products that improve, enhance, and extend the positive impact of the services they receive. Commission is compensated.

Duties and Responsibilities:
  • Provide outstanding service to spa guests through greeting, guiding and providing information, appointment scheduling, directions, care and general aid to spa related circumstances.
  • Confirm and schedule appointments via phone and email. Provide literature requests via email, facsimile or mail when requested.
  • Ensure the highest quality of service to the Spa, aiding in gift certificate and retail sales, guest complaints and other duties and various tasks assigned by management.
  • Present and sell spa boutique items and drive retail sales.
  • Preform walk-through's in the relaxation area and straighten if necessary. Maintain cleanliness of Spa Reception area.
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
  • Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
  • Maybe Scheduled in Bayfront Boutique.
  • Assist in monthly inventory counts.
Qualifications
  • Previous front desk and/or reception in a Spa setting preferred.
  • Retail and Customer Service experience required.
  • Knowledge of Spa Services and Spa retail products desired. Ability to promote, describe and sell accordingly.
  • All team members must maintain a neat, clean and well-groomed appearance per the company standards.
  • Must be able to speak, read and write English.
  • Must have excellent verbal and written communications skills and be able to read and write to facilitate the communication process.
  • Possess professional and pleasant phone etiquette.
  • Must possess and have basic computer skills.
  • Ability to solve problems and make rational decisions.
  • Knowledge of front desk duties is well-organized; able to handle simultaneous, varied tasks.
  • Pro-active awareness, sound judgment, common sense and conflict resolving skills.
  • Assertive with an outgoing and welcoming personality.
Physical Demands:

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to lift up to 25lbs on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Must be able to push and pull carts and equipment weighing up to 250lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other team members.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Other:

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs.

The Balboa Bay Resort and Club is an equal opportunity and E-Verify employer.

#ZR

  • Spa Receptionist/Associate

    3 weeks ago

    Newport Beach, California, United States Balboa Bay Resort & Club Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Spa Receptionist/Associate to join our team at the Balboa Bay Resort and Club. As a key member of our spa team, you will be responsible for providing exceptional guest service, managing appointments, and promoting our spa services and retail products.Key ResponsibilitiesProvide outstanding guest...

  • Spa Receptionist/Associate

    2 months ago

    Newport Beach, United States Balboa Bay Resort & Club Full time

    Job DetailsLevel Entry Job Location Balboa Bay Club - Newport Beach, CA Position Type Full Time Salary Range $18.00 - $18.00 Hourly Job Shift Any Job Category Retail DescriptionPosition Summary: Helps guests and members understand the benefits of a regular massage, skin care and other treatments offered. Book appointments and services for guests. Establish...

  • Spa Receptionist

    4 months ago

    West Palm Beach, United States Amrit Ocean Resort & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Spa Associate

    4 weeks ago

    Myrtle Beach, South Carolina, United States Hand and Stone Massage and Facial Spa Full time

    Job Summary: We are seeking a highly motivated and organized Spa Associate to join our team at Hand and Stone Massage and Facial Spa. As a Spa Associate, you will be responsible for providing exceptional customer service, meeting membership sales goals, and maintaining a clean and professional work environment. Responsibilities: Meet membership sales...

  • Spa Associate

    6 months ago

    North Myrtle Beach, United States Hand and Stone Massage and Facial Spa Part time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Job Description:  Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the...

  • Front Desk Receptionist

    4 weeks ago

    Newport Beach, United States LHH Full time

    Job Title: Front Desk Receptionist Location: Newport Beach, CA Contract to Hire Pay: $20-21/hr Overview: LHH is seeking a motivated and customer-focused Front Desk Receptionist to join our client's team in Newport Beach. The ideal candidate will have strong interpersonal skills and experience in a fast-paced environment, providing exceptional service to our...

  • Front Desk Receptionist

    2 weeks ago

    newport beach, United States LHH Full time

    Job Title: Front Desk ReceptionistLocation: Newport Beach, CAContract to HirePay: $20-21/hrOverview:LHH is seeking a motivated and customer-focused Front Desk Receptionist to join our client's team in Newport Beach. The ideal candidate will have strong interpersonal skills and experience in a fast-paced environment, providing exceptional service to our...

  • Front Desk Receptionist

    1 month ago

    Newport Beach, United States LHH Full time

    Job Title: Front Desk Receptionist Location: Newport Beach, CA Contract to Hire Pay: $20-21/hr Overview: LHH is seeking a motivated and customer-focused Front Desk Receptionist to join our clients team in Newport Beach. The ideal candidate will have strong interpersonal skills and experience in a fast-paced environment, providing exceptional service to our...

  • Front Desk Receptionist

    4 weeks ago

    newport beach, United States LHH Full time

    Job Title: Front Desk ReceptionistLocation: Newport Beach, CAContract to HirePay: $20-21/hrOverview:LHH is seeking a motivated and customer-focused Front Desk Receptionist to join our client's team in Newport Beach. The ideal candidate will have strong interpersonal skills and experience in a fast-paced environment, providing exceptional service to our...

  • Front Desk Receptionist

    1 month ago

    Newport Beach, United States LHH Full time

    Job Title: Front Desk ReceptionistLocation: Newport Beach, CAContract to HirePay: $20-21/hrOverview:LHH is seeking a motivated and customer-focused Front Desk Receptionist to join our client's team in Newport Beach. The ideal candidate will have strong interpersonal skills and experience in a fast-paced environment, providing exceptional service to our...

  • Front Desk Receptionist

    1 month ago

    Newport Beach, United States LHH Full time

    Job Title: Front Desk ReceptionistLocation: Newport Beach, CAContract to HirePay: $20-21/hrOverview:LHH is seeking a motivated and customer-focused Front Desk Receptionist to join our client's team in Newport Beach. The ideal candidate will have strong interpersonal skills and experience in a fast-paced environment, providing exceptional service to our...

  • Receptionist

    2 weeks ago

    Miami Beach, United States Arch Amenities Group Full time

    Join our team in beautiful South Beach! Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Receptionist. The Spa Receptionist is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Spa Receptionist is able to quickly develop strong...

  • Spa Associate

    3 weeks ago

    Panama City Beach, Florida, United States Hand & Stone - Panama CityDestin Full time

    Job OpportunityHand & Stone - Panama City/Destin is seeking a highly motivated and customer-focused Spa Associate to join our team. As a Spa Associate, you will be responsible for providing exceptional customer service, promoting spa services, and maintaining a clean and organized spa environment.Key ResponsibilitiesMeet membership sales goalsProvide...

  • Medical Spa Receptionist

    4 weeks ago

    Long Beach, California, United States Kalologie Long Beach Full time

    Medical Spa Front Desk AssociateWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Kalologie Long Beach. As the first point of contact for our clients, you will play a crucial role in shaping their experiences and ensuring a seamless and enjoyable visit.Key Responsibilities:Client Welcome and Scheduling: Greet clients...

  • Spa Service Associate

    4 weeks ago

    Newport, Rhode Island, United States Marriott International Inc Full time

    Job SummaryAs a Spa Specialist at Marriott International Inc, you will play a vital role in delivering exceptional guest experiences and promoting our spa services. Your primary responsibilities will include providing a wide range of services, promoting spa services and retail, scheduling reservations and confirming appointments, and ensuring that guests...

  • Spa Sales Associate

    4 weeks ago

    Delray Beach, Florida, United States Hand & Stone - Palm Beach and St Lucie County Full time

    Unlock Your Potential as a Spa Sales AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Spa Sales Associate at Hand & Stone Massage and Facial Spa in Delray Beach, FL - Whole Foods Plaza.About the RoleAs a Spa Sales Associate, you will be responsible for meeting membership sales goals, providing exceptional...

  • Corporate Receptionist

    6 days ago

    Newport Beach, United States Altus Community Health Full time

    Company Description ZT Corporate /Altus Community HealthcareGreets and directs visitors to the company.Offers exceptional customer service.Schedule meetings and setting up conference rooms (as directed).Maintains a professional appearance, as well as maintaining composure under high pressure situations. Answers telephones and directs the caller to the...

  • Corporate Receptionist

    6 days ago

    newport beach, United States Altus Community Health Full time

    Company Description ZT Corporate /Altus Community HealthcareGreets and directs visitors to the company.Offers exceptional customer service.Schedule meetings and setting up conference rooms (as directed).Maintains a professional appearance, as well as maintaining composure under high pressure situations. Answers telephones and directs the caller to the...

  • Corporate Receptionist

    4 days ago

    Newport Beach, United States Altus Community Health Full time

    Company Description ZT Corporate /Altus Community Healthcare Greets and directs visitors to the company. Offers exceptional customer service. Schedule meetings and setting up conference rooms (as directed). Maintains a professional appearance, as well as maintaining composure under high pressure situations. Answers telephones and directs the caller to...

  • Corporate Receptionist

    6 days ago

    Newport Beach, United States Altus Community Health Full time

    Company Description ZT Corporate /Altus Community HealthcareGreets and directs visitors to the company.Offers exceptional customer service.Schedule meetings and setting up conference rooms (as directed).Maintains a professional appearance, as well as maintaining composure under high pressure situations. Answers telephones and directs the caller to the...