Spa Receptionist/Associate

3 months ago

Newport Beach, United States Balboa Bay Resort & Club Full time
Job Details

Level
Entry

Job Location
Balboa Bay Club - Newport Beach, CA

Position Type
Part Time

Salary Range
$17.50 - $17.50 Hourly

Job Shift
Any

Job Category
Retail

Description

Position Summary: Helps guests and members understand the benefits of a regular massage, skin care and other treatments offered. Book appointments and services for guests. Establish relationships with members and guests to grow and retain a client base. Connect guests with retail products that improve, enhance, and extend the positive impact of the services they receive. Commission is compensated.

Duties and Responsibilities:
  • Provide outstanding service to spa guests through greeting, guiding and providing information, appointment scheduling, directions, care and general aid to spa related circumstances.
  • Confirm and schedule appointments via phone and email. Provide literature requests via email, facsimile or mail when requested.
  • Ensure the highest quality of service to the Spa, aiding in gift certificate and retail sales, guest complaints and other duties and various tasks assigned by management.
  • Present and sell spa boutique items and drive retail sales.
  • Preform walk-through's in the relaxation area and straighten if necessary. Maintain cleanliness of Spa Reception area.
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
  • Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
  • Maybe Scheduled in Bayfront Boutique.
  • Assist in monthly inventory counts.
Qualifications
  • Previous front desk and/or reception in a Spa setting preferred.
  • Retail and Customer Service experience required.
  • Knowledge of Spa Services and Spa retail products desired. Ability to promote, describe and sell accordingly.
  • All team members must maintain a neat, clean and well-groomed appearance per the company standards.
  • Must be able to speak, read and write English.
  • Must have excellent verbal and written communications skills and be able to read and write to facilitate the communication process.
  • Possess professional and pleasant phone etiquette.
  • Must possess and have basic computer skills.
  • Ability to solve problems and make rational decisions.
  • Knowledge of front desk duties is well-organized; able to handle simultaneous, varied tasks.
  • Pro-active awareness, sound judgment, common sense and conflict resolving skills.
  • Assertive with an outgoing and welcoming personality.
Physical Demands:

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to lift up to 25lbs on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Must be able to push and pull carts and equipment weighing up to 250lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other team members.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Other:

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs.

The Balboa Bay Resort and Club is an equal opportunity and E-Verify employer.

#ZR

  • Spa Receptionist

    5 months ago

    West Palm Beach, United States Amrit Ocean Resort & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Medical Spa Receptionist Manager

    1 day ago

    West Palm Beach, Florida, United States MD Beauty Labs Full time

    Job Description: Medical Spa Receptionist ManagerAbout the Job: MD Beauty Labs is seeking an exceptional front desk receptionist who can effectively manage our front desk operations, assist with patient check-in and checkout processes, and provide top-notch customer service.Key Responsibilities: Overall front desk management, including patient check-in and...

  • Spa Associate

    1 day ago

    Panama City Beach, United States Hand and Stone Massage and Facial Spa Full time

    Responsive recruiter Benefits: Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Training & development Wellness resources Update 10/22/24 - We have 3 positions available. Closing Shifts and Weekends hiring immediately. Seeking locals who want to grow from part-time into a full-time position Closing shifts are 3pm...

  • Spa Associate

    7 months ago

    North Myrtle Beach, United States Hand and Stone Massage and Facial Spa Part time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Job Description:  Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the...

  • Spa Associate

    2 days ago

    Panama City Beach, United States Hand and Stone Massage and Facial Spa Full time

    Responsive recruiter Benefits: 401(k) matching Employee discounts Flexible schedule Opportunity for advancement Training & development Wellness resources Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand &...

  • spa receptionist

    1 month ago

    Palm Beach, United States Schulte Boutique + Lifestyle Full time

    Tideline Palm Beach Ocean Resort & Spa is looking for a great front desk coordinator to assist with booking, phone calls, inventories, retail and other. This person should have full-service hospitality experience and preferably with some past spa experience. Weekend required.

  • Receptionist

    2 months ago

    Miami Beach, United States Arch Amenities Group Full time

    Join our team in beautiful South Beach! Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Receptionist. The Spa Receptionist is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Spa Receptionist is able to quickly develop strong...

  • Front Desk Receptionist

    7 months ago

    Palm Beach, United States Paul Labrecque Part time

    Luxury Salon and Skincare Day Spa in Palm Beach is now hiring for full-time or part-time positions. Our receptionists are masters of multi-tasking! As the heart of the experience and the first and last point of contact with our clients, we are looking for a professional, Lead Receptionist who prioritizes exceptional customer service to join our front desk...

  • Spa Front Desk Receptionist

    1 month ago

    Lake Worth Beach, United States Arch Amenities Group Full time

    Join our seasoned, passionate team of spa professionals in our high-energy spa wonderland! Eau Spa, one of the most exclusive Forbes Five Star properties in the world, hires and develops only the most sophisticated team, committed to providing a delightfully indulgent guest experience. Would you like to work alongside them? Eau Spa and Arch Amenities Group,...

  • Medical Spa Team Lead

    11 hours ago

    Newport Beach, United States Beverly Hills Rejuvenation Center Full time

    Job OverviewBeverly Hills Rejuvenation Center is a high-end medical spa seeking an experienced Medical Spa Team Lead to oversee daily operations, manage staff, and provide exceptional patient care. Located in the heart of Beverly Hills, our center offers a wide range of services, from stem-cell therapy to laser resurfacing.We are looking for a dynamic and...

  • Spa Sales Specialist

    3 weeks ago

    Boynton Beach, Florida, United States Hand and Stone Massage and Facial Spa Full time

    At Hand and Stone Massage and Facial Spa, we are seeking a highly motivated and organized Sales Associate to join our team in Boynton. This is an exciting opportunity for someone who enjoys working with customers and has excellent sales skills.About the Role:Hit membership sales goalsLearng our services menu (we'll train you)Provide top-notch customer...

  • Spa Associate

    3 months ago

    Panama City Beach, United States Hand & Stone Corp Full time

    Benefits: Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Training & development Wellness resources Job Description: Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand...

  • Spa Associate Full Time

    4 weeks ago

    Daytona Beach, United States Hand & Stone Full time

    Hand and Stone is seeking Spa Associates for our location in Daytona Beach, FL. As a Spa Associate, are a critical link in ensuring that our customers' experiences in our spa are nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to: * Provide excellent customer service to members/guests *...

  • Spa Associate Full Time

    2 weeks ago

    Daytona Beach, United States Hand & Stone Full time

    Hand and Stone is seeking Spa Associates for our location in Daytona Beach, FL. As a Spa Associate, are a critical link in ensuring that our customers' experiences in our spa are nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:* Provide excellent customer service to members/guests*...

  • Spa Associate Full Time

    2 months ago

    Daytona Beach, United States Hand & Stone Corp Full time

    Hand and Stone is seeking Spa Associates for our location in Daytona Beach, FL. As a Spa Associate, are a critical link in ensuring that our customers' experiences in our spa are nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to: Provide excellent customer service to...

  • Spa Associate Full Time

    4 weeks ago

    Daytona Beach, United States Hand & Stone - Daytona Beach Florida Full time

    Hand and Stone is seeking Spa Associates for our location in Daytona Beach, FL. As a Spa Associate, are a critical link in ensuring that our customers' experiences in our spa are nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:  Provide excellent customer service to...

  • Spa Associate Full Time

    2 weeks ago

    Daytona Beach, United States Hand & Stone - Daytona Beach Florida Full time

    Hand and Stone is seeking Spa Associates for our location in Daytona Beach, FL. As a Spa Associate, are a critical link in ensuring that our customers' experiences in our spa are nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to: Provide excellent customer service to...

  • Massage Therapist for Family Spa

    4 weeks ago

    Long Beach, United States Massage Full time

    Job DescriptionJob DescriptionLooking for a caring spa - Full time/Part time/Pick up days!Busy spa - lots of clients!Choose the number of services you perform with guaranteed rest breaks -no endless hours of massage!We provide training for seasoned professionals and new grads!Paid time off!Retirement savings program offered!Focus on healing your clients!No...

  • Spa Sales Associate

    2 months ago

    North Miami Beach, United States Hand & Stone Corp Full time

    Job Description: Hand and Stone Massage and Facial Spa, located in Miami Lakes is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand &...

  • Spa Manager

    1 month ago

    Virginia Beach, United States Luxura Full time $48,000 - $66,000

    Luxura Aesthetic Medical Spa offers a range of premium beauty and wellness services tailored to our clients’ aesthetic and therapeutic needs. Our team is dedicated to providing exceptional client experiences through high-quality treatments and a client-focused approach.Overview:The Med Spa Manager operates in a specific location and delivers a luxury brand...