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Client Relationship Executive

2 months ago

Pittsburgh, Pennsylvania, United States Hamilton Barnes 馃尦 Full time

We are seeking a Client Relationship Executive who will oversee client interactions, ensuring consistent and positive engagement with our users and key decision-makers. This role involves maintaining proactive communication with clients, serving as a primary escalation point, and delivering comprehensive quarterly and annual performance reports.

The ideal candidate should be confident in engaging with C-Suite executives.

Compensation and Benefits

  • Comprehensive Benefits Package
  • Simple IRA plan, contingent on plan terms
  • Mobile phone reimbursement program
  • Mileage reimbursement
  • 6 paid holidays per year
  • PTO: 15 days including paid study-time for professional development

Key Responsibilities

  • Manage a designated portfolio of clients
  • Ensure clients are utilizing our latest technology solutions, with an emphasis on cybersecurity
  • Engage in proactive, friendly interactions through monthly performance reviews
  • Facilitate quarterly business reviews and annual IT strategy meetings
  • Develop and oversee each client's IT budget
  • Collaborate with client C-level executives to support their growth objectives
  • Prepare quotes and coordinate with provisioning and billing departments
  • Educate and train end-users to enhance their technical skills

Essential Qualifications

  • Bachelor's degree is preferred
  • Minimum of 3 years in customer account management, service, sales engineering, or sales
  • Fundamental understanding of IT principles
  • Exceptional presentation skills with a keen eye for detail and accuracy
  • Technical proficiency and skills in business systems analysis
  • Strong documentation and proposal-writing capabilities

We look forward to reviewing your application and discussing your potential contributions.