IT Service Management Lead

3 days ago


Los Angeles, California, United States O'Neil Digital Solutions Full time

At O'Neil Digital Solutions, we are seeking an exceptional IT leader to fill the role of IT Service Management Lead. As a key member of our team, you will be responsible for overseeing the Network Operations Center (NOC) staff and ensuring the performance of our network through monitoring of traffic, performance, and network configuration.

Key Responsibilities
  • Lead the NOC team to identify and resolve network issues, while determining the strategic direction of the network system
  • Select, develop, and evaluate personnel to ensure efficient operation of the function
  • Develop and implement processes to improve network performance and efficiency
  • Collaborate with cross-functional teams to ensure seamless delivery of services

The ideal candidate will have 3 years prior experience as a lead or supervisor in a helpdesk role and demonstrated mentoring and leadership skills. They will also understand and apply the Impact, Urgency, and Priority Matrix and be able to troubleshoot, analyze, and debug issues and events. In addition, they will be able to communicate effectively with technical and non-technical stakeholders and possess excellent analytical and problem-solving skills.

We offer a competitive salary of $80,000.00 per year, which is estimated based on the market rate for this position. We believe in fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and develop their skills. If you are a motivated and results-driven individual with a passion for IT service management, we encourage you to apply for this exciting opportunity.



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