Customer Account Coordinator
2 weeks ago
About the Role
We are seeking a highly skilled and detail-oriented Customer Maintenance Specialist to join our team at Johnny's Selected Seeds. As a key member of our customer service team, you will be responsible for reviewing and processing customer account data with a high level of productivity and accuracy daily.
Key Responsibilities
- Complete, maintain, and process pertinent documentation and records with high accuracy and attention to detail to ensure data integrity in our customer management systems.
- Handle multiple applications and maintain an efficient rate of productivity with a high rate of accuracy.
- Meet schedule deadlines and be flexible to support peak volumes.
- Take the initiative to obtain and consistently upgrade knowledge by participating in training opportunities.
- Understand and adhere to established department protocols, processes, and procedures.
- Build relationships and work closely with co-workers, at all levels of the organization, to leverage the knowledge and experiences of our team to support the customer experience.
- Identify and communicate system failures and areas of opportunity to enhance the customer experience.
- Regular attendance, punctuality, and adherence to agreed-upon schedule of availability is an essential function of this position.
Requirements
- High school diploma or GED required.
- Excellent attention to detail, Salesforce knowledge a plus.
- Demonstrated knowledge of relevant computer software applications, and the ability to work with more than one program simultaneously, including Microsoft Office products.
- Excellent interpersonal skills, proven ability to learn difficult information quickly.
- Strong problem-solving capabilities, a forward thinker.
- Ability to work independently as well as being a self-starter, a team player with a strong work ethic and an outgoing positive attitude.
- Knowledge of customer service principles and practices, CRM/OMS experience a plus but not required.
- Proficient in keyboarding/typing skills, ability to work on multiple tasks simultaneously.
- Ability to thrive in a fast-paced environment.
About Johnny's Selected Seeds
Johnny's Selected Seeds is a 100% employee-owned company established in 1973. We are a strong, stable company focused on growth while still maintaining our small company feel and staying true to our roots. We take pride in the wealth of information and depth of experience we offer our customer base, nationwide and globally.
We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
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