Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused Client Solutions Specialist to join our team at Plymouth Rock Assurance. As a key member of our Customer Solutions Center, you will be responsible for providing exceptional service to our clients through inbound calls, emails, and other communication channels.
The ideal candidate will have excellent communication skills, a strong ability to work independently, and a passion for delivering top-notch customer service. You will be expected to develop and maintain a thorough understanding of our insurance products and services, as well as the ability to effectively resolve client inquiries and issues.
Key Responsibilities:
- Answering client inquiries and resolving issues in a timely and professional manner
- Providing accurate and up-to-date information about our insurance products and services
- Developing and maintaining strong relationships with clients and internal stakeholders
- Working collaboratively with colleagues to achieve team goals and objectives
- Staying up-to-date on industry developments and regulatory changes that impact our business
Requirements:
- High school diploma or equivalent required; college degree preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Strong analytical and problem-solving skills
- Proficiency in computer software applications, including Microsoft Office and CRM systems
Compensation and Benefits:
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, plus comprehensive benefits, including medical, dental, and vision coverage, 401(k) plan, and paid time off. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels welcome and valued.
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