Director of Client Experience

5 days ago


Knoxville, Tennessee, United States The Crain Group Full time
Job Description

The Director of Client Experience plays a pivotal role in fostering strong relationships with our customers and internal teams.

Key responsibilities include:

  • Providing exceptional customer service and support
  • Managing our CRM and software systems to ensure seamless data flow
  • Developing and implementing social media strategies to engage with our audience
  • Overseeing the reception area and ensuring a welcoming environment
  • Collaborating with Customer Relationship Managers and Risk Advisors to drive business growth

We are seeking a highly skilled and dedicated individual to join our team at The Crain Group.



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