Career Center Manager

1 day ago


Woodbridge, Virginia, United States Zeiders Enterprises Full time
Job Title:

SECO Career Center Manager

Job Summary:

The SECO Career Center Manager is a key member of the Zeiders Enterprises team, responsible for overseeing the day-to-day operations of the Career Center. This role requires a strong leader who can manage a team of supervisors and ensure the delivery of high-quality services to military spouses.

Key Responsibilities:
  • Provide operational direction and oversight to the Coaching and Advising Services operations.
  • Conduct operational planning, execution, and evaluation of the Career Coaching and Advising Services program.
  • Ensure contract service, quality, and performance requirements are met or exceeded.
  • Establish and maintain effective working relationships with government program managers and contracting officers.
  • Manage subordinate supervisors and ensure the delivery of high-quality services.
  • Develop and manage project schedules, monitor projects, and ensure successful results.
  • Oversee the submission of all Career Center deliverables on time and as outlined by the contract.
Requirements:
  • Master's degree in education, human resources, counseling, or a related field.
  • 10 years of personnel management and staff supervision experience, with 5 years in a call center or remote work setting.
  • A minimum of 5 years of experience as a professional career counselor, college guidance counselor, or workforce development professional.
  • Three years of experience working in a call center environment with a proven track record of high tempo, technology-intensive service delivery operations.
Preferred Qualifications:
  • Demonstrated experience in strategic planning, research, and evaluation.
  • Experience working within a career center environment.
  • Experience in human resources, business administration, or professional development.
  • Demonstrable success in government contracting through prior work experience in a customer-facing role.
Competencies:
  • Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service.
  • Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting.
  • Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
  • Written Communication: Writes clearly and informatively; edits work for spelling and grammar.
  • Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views.
  • Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment.
  • Professionalism: Approaches others in a tactful manner; reacts well under pressure.


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