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Social Media Manager
2 months ago
We are seeking a highly motivated and experienced Social Media Manager to engage and support our audience on social media with the goal of increasing brand awareness, net retention, and to help position Aircall as an industry thought leader.
Key Responsibilities- Manage our social media channels to engage our social audiences on a daily basis across multiple platforms (LinkedIn, Twitter, Facebook, Instagram, YouTube)
- Optimize and drive our organic social media strategy (storylines, consistency of key messages, defining angles, new formats, new tactics, etc.)
- Optimize, own, and manage our social media calendar, working collaboratively with the content, the studio, and performance teams to plan and publish content regularly
- Edit and review all social media copy to ensure it aligns with our brand tone of voice
- Ensure, monitor, and moderate all our social media platforms, collaborating with our internal teams to respond to user queries, comments, and feedback promptly and professionally
- Identify and cultivate community advocates and customer advocacy by engaging with users and top influencers and create relationships, as well as foster employee advocacy by collaborating with internal teams, empowering employees to become brand advocates
- Monitor industry trends, competitor activities, and customer feedback to refine strategies
- Analyze and report on social media actions on a weekly basis, highlighting successes and identifying new opportunities
- 6+ years of experience in Social Media with a proven track record of high impact actions and campaigns for the SMB or Consumer market within Tech / SaaS
- Eager to create an internal network of contributors to ensure great post quality, while carrying the knowledge of each platforms specific cultures & codes
- Willing to build a unique voice in a competitive sector, while crafting fascinating stories and impactful, worldwide activations
- Connected with our brand platform, our mission, and vision
- Visionary approach to communications, while cultivating a strong attention to detail
- Outstanding project management skills, enthusiastic about planning and organization, work well in deadline-oriented environments, and enjoy pulling all of the pieces of a puzzle together to maximize efforts
- International mindset, understand and love the difference between global vision and local activation, along with the cultural specificities of our markets (North America, Europe, APAC)
- Previous experience leading in-house social media departments in a fast-paced environment
- Knowledge on how to create simple formats based on creative templates, and how to use creative software (Figma, Canva etc.) as well as comfort with creating simple videos would be a real plus
Key moment to join Aircall in terms of growth and opportunities
Our people matter, work-life balance is important at Aircall
Fast-learning environment, entrepreneurial and strong team spirit
45+ Nationalities: cosmopolite & multi-cultural mindset
Competitive salary package & equity
Medical, dental, and vision insurance is 100% covered
401k plan with company matching
Unlimited PTO take the time you need to come to work feeling great
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
