Customer Service Representative

1 week ago


Bellingham, Massachusetts, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Customer Service: Provide prompt and courteous service to customers, answering questions and resolving issues in a professional and friendly manner.
  • Product Knowledge: Maintain a thorough understanding of our products and services, including features, benefits, and pricing.
  • Store Recovery: Participate in daily store recovery efforts, including restocking shelves, facing merchandise, and maintaining a clean and organized store environment.
  • Merchandise Duties: Assist with receiving and processing merchandise, including unloading trucks, stocking shelves, and maintaining inventory levels.
  • Checkout Experience: Ensure a fast and friendly checkout experience for customers, handling cash and credit transactions accurately and efficiently.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals, maintain a positive store environment, and provide exceptional customer service.
Requirements
  • High School Diploma or Equivalent: Required.
  • Retail Experience: Preferred, but not required.
  • Physical Demands: Ability to stand for long periods, move throughout the store, and lift up to 50 pounds.
What We Offer
  • Competitive Pay: We offer a competitive hourly rate and opportunities for advancement.
  • Benefits Package: Eligible team members receive a comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: We offer training and development opportunities to help you grow and succeed in your career.


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