Retail Product Advisor

1 week ago

Seattle, Washington, United States Floor & Decor Holdings, Inc. Full time
Compensation:
$24.50 per hour

Objective:

At Floor & Decor, our Sales Associates are vital in delivering exceptional customer service and assisting clients in selecting the right products for their projects. Our team members help maintain a vibrant, organized, and safe shopping environment by ensuring that sales areas are clean and well-stocked. If you have a passion for learning and a desire to assist others, we invite you to be part of our dynamic sales team. Available Positions: Full-Time and Part-Time.

Desired Attributes:
  • Approachable and enthusiastic
  • Driven and diligent
  • Trustworthy and responsible
  • Strong communication and listening abilities
Key Responsibilities:
  • Engage with customers, inquire about their projects, suggest our products, and generate excitement about their purchases.
  • Deliver outstanding customer service and strive to exceed customer expectations.
  • Ensure assigned areas are well-stocked, clean, and safe for shopping.
  • Collaborate with management and team members to meet sales objectives.
  • Process transactions at checkout using the point of sale (POS) system.
  • Handle customer returns and exchanges following established procedures.
  • Adhere to cash, check, and credit card processing protocols.
  • Create pricing labels and product signage. Organize, tag, and display merchandise.
  • Act in alignment with the company's core values.
  • Comply with the company's safety standards.
  • Answer phone calls in accordance with company guidelines.
  • Be prepared to assist in various store areas as needed.
  • Thrive in a fast-paced environment while maintaining accuracy.
Minimum Qualifications:
  • Must be at least 18 years old.
  • Basic math skills are required.
  • Experience in customer service is preferred.
  • Ability to manage multiple tasks and perform well under pressure.
  • Some roles may necessitate forklift certification through Floor & Decor.
  • Where allowed by state law, certification for heavy equipment operation requires passing a drug test.
Work Environment:
  • Employees may occasionally work in a warehouse setting and around moving vehicles. The noise level is generally quiet to moderate.
Physical Requirements:
  • Ability to exert force occasionally, and/or lift 20-30 pounds frequently, and/or lift up to 20 pounds constantly to move objects. Employees often need to use their hands and fingers for handling tasks. Frequent standing, walking, reaching, climbing, and bending are required.
Note: Floor & Decor is committed to equal employment opportunities for all applicants and associates, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital status, veteran status, or any other protected class under applicable law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and relevant state and local laws.

This job description does not constitute an employment contract and is subject to change at the employer's discretion.

Benefits:
  • Bonus opportunities at all levels
  • Career advancement potential
  • Relocation opportunities nationwide
  • 401k plan with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Personal holiday and Volunteer Time Off
  • Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility)
Equal Employment Opportunity:

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all employment areas, including recruitment, testing, hiring, training, promotion, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other employment conditions.

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