Client Support Specialist

1 week ago


Knoxville, Tennessee, United States Edfinancial Services Full time

Job Type:
Full-time

Position Overview:
Edfinancial Services, a prominent contractor for the Department of Education, is in search of committed Customer Service Representatives. We are looking for individuals who excel in client support and wish to advance their careers within a stable and growing organization.

Compensation and Benefits:

  • Base Wage: $17.20 per hour
  • Additional Benefits: $4.41 per hour for medical, dental, vision, FSA, or HSA
  • Additional Perks: 11 paid holidays, generous PTO, supportive leadership, and a positive team culture
About Us:
We emphasize career advancement, with 99% of entry-level staff who remain for over two years progressing in their careers. Our work environment is casual, focusing on employee well-being and offering opportunities for personal development through tuition reimbursement and leadership training.

Role Responsibilities:
As a Customer Service Representative, you will manage customer inquiries through various channels, including phone, chat, or email, with professionalism and patience. Your responsibilities will include resolving issues and ensuring customer satisfaction with the assistance of experienced colleagues.

Qualifications:
  • High school diploma
  • Strong computer proficiency
  • Exceptional customer service and communication skills
  • Ability to obtain federal security clearance
Work Schedule:
Flexibility is essential for evening shifts, especially during peak periods when hours of operation may be extended.

Hours of Operation (EST):
  • Monday: 8:00 a.m. - 9:00 p.m.
  • Tuesday - Wednesday: 8:00 a.m. - 8:00 p.m.
  • Thursday - Friday: 8:00 a.m. - 6:00 p.m.
  • Saturday - Sunday: Closed
Peak Periods:
  • January - March
  • July - August
  • October
Application Process:
To apply, please complete our mobile-friendly application form. We look forward to connecting with you.

Salary Information:
$21.61 per hour

  • Knoxville, Tennessee, United States Innovetive Petcare Full time

    Position: Veterinary Client Support Specialist (Part-Time)Department: Reception TeamEmployment Type: Part-TimeLocation: Knoxville, TennesseeCompensation: $17.00 / hourCompany Overview: Innovetive Petcare is committed to delivering outstanding emergency and specialty veterinary services.Our dedicated team provides 24/7 assistance to pets and their owners...


  • Knoxville, Tennessee, United States RemX Full time

    Job OverviewRemX is collaborating with a client in Knoxville to find dedicated Customer Service Representatives for both full-time and part-time positions. This role is ideal for educators seeking summer employment, college students returning home, or retirees looking for engagement.This position requires onsite presence. The contract duration is anticipated...


  • Knoxville, Tennessee, United States RiskExec Inc Full time

    Job OverviewAbout RiskExec IncRiskExec Inc specializes in providing cutting-edge SaaS solutions tailored for lenders, enhancing their operational efficiency, compliance, and timeliness. We are currently seeking a dedicated Implementation and Client Support Specialist to contribute to our RiskExec division, which offers a comprehensive suite of analytics...


  • Knoxville, Tennessee, United States PYA P C Full time

    Job Description**About PYA Waltman Capital, LLC**PYA Waltman Capital, LLC is a financial planning firm dedicated to helping clients achieve their financial goals. We are seeking a highly skilled and detail-oriented Client Support Specialist to join our team.Key ResponsibilitiesAccount Management: Establish and implement new accounts, manage client and...


  • Knoxville, Tennessee, United States PYA P C Full time

    Job Description**About PYA Waltman Capital, LLC**PYA Waltman Capital, LLC is a financial planning firm dedicated to helping clients achieve their financial goals. We are seeking a highly skilled Client Support Specialist to join our team.Key Responsibilities:Establish and implement new client accounts, manage client and custodian paperwork, and generate...


  • Knoxville, Tennessee, United States Sertoma Center Inc Full time

    Job OverviewPosition: Case ManagerLocation: Knoxville, TNROLE SUMMARY:Accountable for the execution and oversight of the Person-Centered Support Plans within both day and residential services; available for on-call support around the clock.COMPENSATION:$16.50 per hourRELATIONSHIPS:REPORTS TO: Case Manager CoordinatorSUPERVISION: No supervisory dutiesCLOSE...


  • Knoxville, Tennessee, United States The Trust Full time

    Position Overview: Customer Service RepresentativeThe Customer Service Representative plays a crucial role in ensuring client satisfaction and providing high-quality support.Key Responsibilities:Deliver outstanding client support and assistanceGuide participants and employees through retirement plan questionsFoster strong relationships with clients and team...


  • Knoxville, Tennessee, United States Veritas HHS LLC Full time

    Job OverviewVeritas-HHS is in search of a Customer Service Representative to join our dedicated team. This role is pivotal in delivering exceptional service to our clients and stakeholders.Company OverviewVeritas-HHS specializes in providing consulting and operational support to health and human services agencies at both state and county levels. Our team...


  • Knoxville, Tennessee, United States Veritas HHS LLC Full time

    Job OverviewVeritas-HHS is on the lookout for a Customer Service Representative to join our dedicated team. This role is essential in providing exceptional service to our clients and stakeholders who reach out via phone.About Veritas-HHSAt Veritas-HHS, we specialize in delivering consulting and operational support to health and human services agencies at...


  • Knoxville, Tennessee, United States EdFinancial Services, LLC Full time

    Position Overview: Edfinancial Services, LLC is a prominent contractor for the Department of Education, dedicated to providing exceptional service to our clients. We are currently looking for committed Customer Service Representatives who are passionate about delivering outstanding support. Key Responsibilities: As a Customer Service Representative, you will...


  • Knoxville, Tennessee, United States Elotouch Full time

    Overview:The Customer Care Specialist plays a pivotal role in ensuring high-quality service and support for designated customer accounts. This position is integral to managing return merchandise authorizations (RMA) and involves effective communication and project assistance for long-term customer engagements.Key Responsibilities:Oversee the RMA process for...


  • Knoxville, Tennessee, United States The Trust Full time

    Position Overview: Customer Service RepresentativeThe Customer Service Representative plays a vital role in ensuring that clients receive top-notch assistance regarding their retirement plans. This position involves:Delivering outstanding customer support to all plan participants and employees.Addressing inquiries related to retirement plan features and...


  • Knoxville, Tennessee, United States EdFinancial Services, LLC Full time

    Position Overview: Edfinancial Services, LLC is a prominent partner for the Department of Education, dedicated to providing exceptional service. We are currently in search of committed Customer Service Representatives who thrive in a dynamic environment.Key Responsibilities:Deliver outstanding support to clients, ensuring their needs are met with...


  • Knoxville, Tennessee, United States Caliber Collision Repair Services Full time

    Position OverviewAs a vital member of our Service Center, you will play a key role in ensuring customer satisfaction and support. Your responsibilities will include:Customer Interaction: Engage with clients to address inquiries and provide assistance.Problem Resolution: Work diligently to resolve issues and enhance the customer experience.Collaboration:...


  • Knoxville, Tennessee, United States Caliber Collision Repair Services Full time

    Position OverviewAs a vital member of our Service Center, you will play a key role in delivering exceptional customer experiences. Your primary responsibility will be to assist clients with their inquiries and ensure their needs are met effectively.What We OfferComprehensive Benefits: Enjoy immediate eligibility for medical, dental, and vision...


  • Knoxville, Tennessee, United States EdFinancial Services, LLC Full time

    Position Overview: Edfinancial Services, LLC is a prominent partner for the Department of Education, actively seeking committed Customer Service Representatives. Key Responsibilities: As a Customer Service Representative, you will be responsible for:Providing exceptional support to clients.Addressing inquiries and resolving issues efficiently.Maintaining a...


  • Knoxville, Tennessee, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team in providing high-quality care to patients in need. As a Travel Nurse RN Specialist, you will have the opportunity to work in a variety of settings and make a meaningful difference in the lives of others.Job...


  • Knoxville, Tennessee, United States Veritas HHS LLC Full time

    Job OverviewVeritas-HHS is on the lookout for a Customer Service Representative to join our dedicated team. This role is essential in providing assistance to clients and stakeholders who reach out to our office via telephone.About Veritas-HHSAt Veritas-HHS, we specialize in delivering consulting and operational solutions to health and human services agencies...


  • Knoxville, Tennessee, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse ICU SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse ICU Specialist to join their team. As a Travel Nurse ICU Specialist, you will be responsible for providing high-quality patient care in an intensive care unit setting.Job Summary:We are seeking a dedicated and compassionate Travel Nurse ICU Specialist to work in a...


  • Knoxville, Tennessee, United States PYA Full time

    PYA Waltman Capital, LLC is in search of a skilled Client Services Specialist to enhance our dynamic team. The Client Services Specialist plays a crucial role in refining the firm's established processes, working collaboratively across departments, and ensuring the precise and timely fulfillment of client requests. The ideal candidate thrives on...