Fraud Strategy Analyst Mid-Level

2 weeks ago

Phoenix, Arizona, United States USAA Full time
About USAA

USAA is a mission-driven organization that facilitates the financial security of millions of U.S. military members and their families. Our core values of honesty, integrity, loyalty, and service guide everything we do, from how we treat our members to how we treat each other.

The Opportunity

We are seeking a dedicated Fraud Strategy Analyst Mid-Level to join our team. As a key member of our organization, you will participate in gathering and analyzing internal business requirements, translating user needs into detailed functional designs, and applying methodologies to prepare detailed specifications and related documentation.

This role requires a flexible work environment, with the individual working in the office 4 days per week. The position can be based in one of our locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Key Responsibilities
  • Serve as a domain expert, gathering requirements, researching, and analyzing system details, parameters, or options to implement business rules, product offerings, or changes to existing systems/applications.
  • Translate business needs into system requirements, parameter options, or enhancements, working with internal and external resources.
  • Perform comprehensive feasibility, enterprise impact, and cost/benefit analysis.
  • Complete complex recurring, scheduled, or ad-hoc system changes.
  • Develop and administer change control processes and procedures, ensuring compliance with guidelines and standard processes.
  • Review post-implementation documentation for lessons learned and recommend changes.
  • Develop and maintain knowledge of Line of Business, Bank Fraud & Central Operations, and Enterprise systems, processes, procedures, products, and industry practices.
  • Review applicable system updates and make recommendations to align with technology, business direction, or standard process.
  • Develop and implement testing, implementation, and communication plans for new or modified system parameters, options, product details, or system outputs.
  • Partner in analyzing and resolving system outages or production issues.
  • Develop and review operating procedures and documentation, ensuring processes and procedures meet audit guidelines.
  • Analyze and report discrepancies to management with recommendations for resolution.
  • Prioritize business rules initiatives and report status.
  • Summarize insights from analysis and use findings to develop business rules.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.
  • 4 years of experience consulting with customers/stakeholders, understanding business needs, and translating needs into requirements and prescribing technology solutions.
  • Demonstrated experience in cost-benefit analysis methodologies and tools.
  • Developing level of experience applying business rules in technology solutions and strategies.
  • Strong written and verbal communication skills, interpersonal skills, and attention to detail.
  • Developing knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.
What We Offer

USAA offers a competitive salary range of $128,480, with opportunities for pay incentives based on overall corporate and individual performance. Our employees enjoy best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs. We also offer career path planning and continuing education to assist employees with their professional goals.

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