Senior Business Process Analyst

1 month ago

Rockville, Maryland, United States LCG, Inc. Full time
Job Title: Senior Business Process Analyst

LCG, Inc. is seeking a highly skilled Senior Business Process Analyst to join our team. As a key member of our organization, you will play a pivotal role in analyzing, recommending, and implementing improvements in business processes.

Key Responsibilities:
  • Lead comprehensive analysis of operational and performance data to identify trends, inefficiencies, and opportunities for enhancement.
  • Facilitate requirement gathering sessions with stakeholders to align business objectives with process improvements.
  • Develop detailed process documentation, including flowcharts, process maps, and technical specifications, to communicate current and future state processes effectively.
  • Propose and implement changes to enhance operational efficiency, service quality, and profitability across client programs.
  • Oversee project planning and execution, including resource allocation, timeline management, and deliverable tracking, ensuring alignment with client strategic initiatives.
  • Design, manage, and execute quality assurance (QA) processes, including creating test plans, developing test cases, and conducting tests to validate process improvements.
  • Conduct hands-on testing of process changes and enhancements to ensure they meet defined business and technical requirements.
  • Lead User Acceptance Testing (UAT) efforts, working with end users to ensure that new processes and system changes meet business needs and operational goals.
  • Collaborate with cross-functional teams to support the design and implementation of innovative projects and solutions.
  • Create and manage testing environments to simulate real-world operational conditions for UAT and QA purposes.
  • Design and develop comprehensive training programs and materials to facilitate the adoption of new processes and technologies.
  • Deliver training sessions and workshops to business units, ensuring successful knowledge transfer and implementation.
  • Establish and maintain governance frameworks for innovation initiatives, ensuring compliance with client policies and standards.
  • Document all testing results, track defects, and work with development teams to ensure timely resolution of issues discovered during QA and UAT.
  • Develop and execute effective communication strategies to inform stakeholders of process changes, project updates, and outcomes, ensuring clarity and engagement.
  • Spearhead the development and piloting of innovative solutions, employing agile methodologies to iterate and refine concepts based on stakeholder feedback.
  • Foster a culture of continuous improvement and innovation within the organization, promoting best practices and emerging technologies.
Requirements:
  • Education: Bachelor's degree in Business Administration, Information Technology, or a related field; Master's degree preferred.
  • Experience: Minimum of 10 years of experience in business process analysis, project management, or a related field, with a proven track record of leading complex initiatives.
  • Expertise in process mapping and project management tools (e.g., Visio, Lucidchart, MS Project, Jira).
  • Strong understanding of emerging technologies, including AI/ML and cloud-based solutions.
  • Demonstrated ability to effectively use Microsoft 365 Copilot to enhance productivity in day-to-day tasks, including drafting process documentation, generating reports, summarizing meeting notes, and preparing presentations.
  • Capability to guide team members in leveraging Microsoft 365 Copilot tools to improve collaboration and streamline workflows.
  • Ability to craft precise and effective prompts to maximize the use of AI tools.
  • General understanding of Generative AI and its practical applications in a client environment, with a focus on driving organizational and customer adoption.
  • Experience with quality assurance and testing processes, including UAT, defect tracking, and test case development.
  • Methodologies: Extensive experience with Agile/Scrum and other project management methodologies.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information clearly and effectively to diverse audiences.
  • Analytical Skills: Advanced problem-solving abilities with a strong focus on data-driven decision-making.
  • Strategic vision with the ability to think critically and solve complex problems.
  • Strong leadership skills with the ability to manage multiple projects and cross-functional teams effectively.
  • Excellent interpersonal skills to engage and build relationships with stakeholders at all levels.
  • Adaptability and a commitment to continuous learning and professional development.
Benefits:

LCG, Inc. offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

LCG, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

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