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Operational Service Representative

2 months ago

Detroit, Michigan, United States Adecco US, Inc. Full time

About the Role

The Operational Service Representative is a key member of our team at Adecco US, Inc., responsible for delivering exceptional customer experiences. As a customer-centric professional, you will be the face of our company, ensuring that our internal customers receive top-notch support and service.

Key Responsibilities

  • Manage and maintain accurate records of customer transactions and interactions.
  • Collaborate with cross-functional teams to drive process improvements and cost control initiatives.
  • Process customer files and requests in a timely and efficient manner, adhering to all company policies and procedures.
  • Provide real-time visibility into customer transactions and drive customer data into our core operating systems.
  • Monitor and prioritize customer needs, responding to queries and requests through various communication channels.
  • Work closely with the system process team to drive automation utilization and improve operational efficiency.
  • Collaborate with the Customer Care Location to ensure delivery of customer commitments, analyzing customer KPI reports to identify areas for improvement.
  • Stay informed and adhere to our Quality, Safety & Health, Environment, Security & Dangerous Goods programs.

Work Environment

This is an in-office position, working in a typical office and computer lab environment.

Benefits

Adecco US, Inc. offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, and a 401K plan. Our benefits provide employees with flexibility to choose the type of coverage that meets their individual needs.

Equal Opportunity Employer

Adecco US, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.