Service Team Leader
4 days ago
Job Description
We are seeking a Service Supervisor to join our team in Columbus, OH. As a Service Supervisor, you will be responsible for assisting with daily scheduling, providing problem-solving assistance, and monitoring installers'/service technicians' schedules in real-time.
Key Responsibilities:
- Assist with daily scheduling of all jobs; ensuring customers' preferences are met
- Provide immediate problem-solving assistance to office staff/installers/service technicians
- Constantly monitor in Real Time installers'/service technicians' schedules in computer to maximize efficiency and profitability
- Track for jobs completed and place follow up calls to customers to ensure expectations were met
- Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
- Responsible for timely completion of all administrative paperwork associated with this position
- Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
- Participate in planning process and establishing department goals and objectives
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