Service Team Leader

4 days ago


Columbus, Ohio, United States D.H. Pace Company, Inc. Full time

Job Description

We are seeking a Service Supervisor to join our team in Columbus, OH. As a Service Supervisor, you will be responsible for assisting with daily scheduling, providing problem-solving assistance, and monitoring installers'/service technicians' schedules in real-time.

Key Responsibilities:

  • Assist with daily scheduling of all jobs; ensuring customers' preferences are met
  • Provide immediate problem-solving assistance to office staff/installers/service technicians
  • Constantly monitor in Real Time installers'/service technicians' schedules in computer to maximize efficiency and profitability
  • Track for jobs completed and place follow up calls to customers to ensure expectations were met
  • Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
  • Responsible for timely completion of all administrative paperwork associated with this position
  • Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
  • Participate in planning process and establishing department goals and objectives


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