Patient Care Specialist

7 days ago


Norfolk, Virginia, United States Sentara Healthcare Full time
Job Summary

As a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within a physician's office. Your responsibilities will include scheduling appointments, answering patient questions, and performing a variety of complex administrative tasks to support patient care delivery.

Key Responsibilities
  • Schedule appointments or outpatient procedures under general supervision, coordinating referrals, resources, and pre-authorizations as needed.
  • Provide general administrative support for practice operations, including scheduling meetings, preparing correspondence, and maintaining notes and files.
  • Employ a high level of initiative and independent judgment to make decisions about prioritization and handling of incoming requests and difficult problems.
Requirements

We are seeking a highly skilled and experienced individual with a minimum of three years of clerical and customer service experience. One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers is also required. An Associate's degree in lieu of the required experience will be considered.

Benefits

Sentara Healthcare offers a comprehensive benefits package, including medical, dental, vision, paid time off, sick leave, tuition reimbursement, a 401(k)/403(b) plan, performance-based bonuses, and career advancement opportunities. Our organization values diversity, inclusion, and belonging, and we strive to create a work environment that reflects the communities we serve.



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