Clinical Services Supervisor

3 weeks ago

Pearland, Texas, United States Maeville Pediatrics Full time
Job Summary

We are seeking a highly skilled and experienced Clinical Services Supervisor to join our team at Maeville Pediatrics. As a Clinical Services Supervisor, you will be responsible for ensuring the delivery of high-quality patient-centered care in our pediatric clinics. You will coordinate all functions of clinical services, facilitate communication between healthcare team members, patients, and providers, and manage clinical staff to enhance the quality of care provided to all patients.

Key Responsibilities
  • Effectively manage and evaluate all aspects of the clinical patient care process.
  • Set objectives and long-term goals for the clinic department.
  • Maintain clinical staff work schedule and attendance, ensuring coverage for clinic operations for all locations.
  • Participate in the development of nursing policies and instructional materials.
  • Perform daily walkthroughs to assess the condition of the clinic environment and ensure all clinical staff is functioning at a high level.
  • Responsible for the nurse triage process.
  • Coordinates all activities in the clinical environment for the practice.
  • Redistribute staff workload in case of scheduled/unscheduled absences.
  • Maintain inventories for all supplies, including drugs for clinics.
  • Collaborate with the Practice Administrator and Chief Medical Officer to manage clinic operations efficiently and cost-effectively, ensuring continuity of service.
  • Ensure all physician orders are processed accurately and timely.
  • Perform document management and reviews to monitor proper document completeness.
  • Assists in resolving clinical challenges and patient concerns.
  • Ensures daily opening and close of the clinic for all Maeville locations.
  • Oversee compliance, training, and maintaining applicable licenses and certifications for clinical staff.
  • Serve as clinical onsite point of contact for providers, Administration, and clinical staff.
  • Functions as custodian of medical records.
  • Utilization of practice management software and business intelligence tool.
  • Make effective hiring and termination recommendations.
  • Ability to develop, manage relationships, and work cross-functionally with other teams within the organization and revenue cycle as well as work with all departments to build and drive organizational strategies and growth.
  • Must stay current on regulatory guidelines and clinical best practices.
  • Perform all nursing supervisor tasks assigned by the Practice Administrator & Chief Medical Officer.
Qualifications

Required Qualifications:

  • 100% onsite.
  • Bachelor's degree.
  • Clinical Pediatric is required.
  • Valid RN license in Texas.
  • Valid CPR certification.
  • 3-5 years of nurse supervisory experience in pediatric setting clinic.
  • 3-5 years EPIC EHR experience.
  • Available to cover Saturday clinic when required.
  • Deep understanding of electronic medical records documentation.
  • Required to travel between Fannin and Pearland clinics during the week.
  • Critical thinking, decision making, relationship building, and problem-solving.
  • Excellent clinical development skills to develop and implement patient care policies.
  • Microsoft Office Suite skills.

Preferred Qualifications:

  • Basic knowledge of revenue cycle operations.

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