Customer Service Representative
3 days ago
At PLS Financial Services, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point-of-contact with our customers, providing exceptional service and support to ensure repeat business.
Responsibilities:- Provide outstanding customer service to ensure repeat business
- Promote our products and services to current and potential customers
- Ensure all transactions are completed in compliance with federal, state, and local regulations
- Follow company policies and procedures
- Maintain a balanced cash drawer
- Complete all transactions accurately, including cash handling
- Use multiple computer applications to access information and process transactions
- Resolve customer complaints or refer complaints to the Store Manager for resolution
- Maintain a safe, organized, and clean environment
- Perform other duties as instructed by management
- Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to drive sales
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus
Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.
The approximate hourly wage range for the Customer Service Representative in California is between $16.90 and $17.75.
We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.
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