Data Quality Associate

5 days ago

Troy, Michigan, United States Proctor Loan Protector Full time

Job Title:
Call Center Associate

Department:
Call Center

Reports to:
Call Center Manager

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions.

We operate as an extension of our clients, where partnership meets innovation.

We are committed to fostering a workplace that values diversity and personal growth.

The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary.

Call Center Agents are often the first point of contact for customer inquiries, requiring quick and accurate decisions and a focus on first call resolution.

Responsibilities include:

  • Providing response to all incoming telephone queries received from customers in a timely and professional manner
  • Ability to multi-task between various software programs
  • Handling questions and complaints in compliance with state regulations where applicable
  • Providing continuous training and back-up support to teammates
  • Providing training and guidance to staff of the organization as required

Key skills and qualifications include:

  • Planning and organizing work activities and using time efficiently
  • Written communication, including editing work for spelling and grammar, presenting numerical data effectively, and reading and interpreting written information
  • Quality control, demonstrating accuracy and thoroughness, and monitoring own work to ensure standards are achieved
  • Safety and security, observing safety and security procedures, and using equipment and materials properly

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Proficient with MS Office and possessing exceptional telephone demeanor, with Quality Scores of 95% or higher.

Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day.

Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.

Vision sufficient for use of a computer monitor.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification, or sexual orientation, disability, protected veteran status, or any other classification protected under law.

We take pride in the diversity of our team and seek diversity in our applicants.

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