Quality Assurance Associate

4 weeks ago


Troy, Michigan, United States Proctor Loan Protector Full time
Job Title: Quality Assurance Associate

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Summary:

We are seeking a Quality Assurance Associate to join our team at Proctor Loan Protector. As a Quality Assurance Associate, you will be responsible for performing quality reviews to ensure that staff is updating insurance information accurately and taking calls according to the client's specifications.

Key Responsibilities:

  • Review and verify insurance information for accuracy and completeness
  • Identify and report discrepancies to leadership
  • Work with the team to resolve issues and improve processes
  • Provide training and support to staff on quality control procedures

Requirements:

  • High School Diploma or equivalent
  • Strong organizational and analytical skills
  • Proficient in Windows-based environment, specifically Word, Excel, and Access
  • Quality/production must meet or exceed standards

What We Offer:

  • A fun and rewarding work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about quality and customer service, please submit your application today.



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