Operations Team Manager

4 weeks ago


Greensboro, North Carolina, United States Banner's Hallmark Full time

We're seeking a skilled Retail Sales Leader to join our team at Banner's Hallmark in Jefferson Village. This role is responsible for providing exceptional customer service and serving as a role model of best practices in sales and service.

The Retail Sales Leader will oversee the operational functioning of the store in partnership with the Store Manager. They will hold an added leadership role and be expected to share knowledge, communicate goals and daily priorities, read and share store and corporate communications, and manage daily tasks.

The Retail Sales Leader's primary duties include:

  • Knowing all aspects of store business and metrics, and setting goals in the absence of the Store Manager.
  • Providing customer service and product knowledge, and working closely with the store management to improve the customer experience and broaden knowledge to drive results.
  • Ensuring the selling floor and backroom are clean, neat, and orderly every day, and participating in the processing of shipments, replenishment of the selling floor, and additional tasks.
  • Utilizing company guidelines to make effective merchandising decisions and holding the store to standard.
  • Assisting in the onboarding of new employees by providing customer service and operations training, and assisting the Store Manager in implementing new policies, operational changes, and training.

To achieve these responsibilities, the Retail Sales Leader must be skilled in the following competencies:

  • Decision Quality
  • Training Others
  • Demonstrating strong leadership, organizational, and planning skills, as well as effective management, interpersonal, and problem-solving skills.

The ideal candidate will have a strong ability to work a flexible schedule, including holidays, evenings, and weekends.



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