Medical Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service/Phlebotomist. In this role, you will be responsible for providing exceptional customer service to our donors, while ensuring the safety and quality of our plasma collection process.
Key Responsibilities- Answer phone calls and greet donors in a friendly and professional manner
- Screen new and repeat donors, taking and recording vital signs and finger stick results
- Use our Donor Information System to prepare donor charts and maintain accurate records
- Coordinate donor compensation and identify opportunities for continuous improvement
- Work a variety of shifts, including evenings, weekends, and holidays
- High school diploma or equivalent
- Ability to walk and/or stand for the entire work shift
- Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance
- 1 or more years of experience working in a customer or patient-facing role
We offer a competitive starting hourly wage of $16.00, as well as a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and paid time off. We are committed to providing a safe and inclusive work environment, and we strive to be a leader in the plasma collection industry.
About UsBioLife Plasma Services is a leading provider of plasma collection services, with a commitment to improving the lives of patients with rare diseases. We are proud to be a part of the Takeda family of companies, and we are dedicated to providing exceptional customer service and quality products to our donors and customers.
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