Medical Customer Service Representative

4 weeks ago


Flint, Michigan, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service/Phlebotomist. In this role, you will be responsible for providing exceptional customer service to our donors, while ensuring the safety and quality of our plasma collection process.

Key Responsibilities
  • Answer phone calls and greet donors in a friendly and professional manner
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify opportunities for continuous improvement
  • Work a variety of shifts, including evenings, weekends, and holidays
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years of experience working in a customer or patient-facing role
What We Offer

We offer a competitive starting hourly wage of $16.00, as well as a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and paid time off. We are committed to providing a safe and inclusive work environment, and we strive to be a leader in the plasma collection industry.

About Us

BioLife Plasma Services is a leading provider of plasma collection services, with a commitment to improving the lives of patients with rare diseases. We are proud to be a part of the Takeda family of companies, and we are dedicated to providing exceptional customer service and quality products to our donors and customers.



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