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Guest Services Representative

2 months ago

Memphis Tennessee, United States Sheraton Memphis Downtown Full time

Job Summary:

We are seeking a highly motivated and customer-focused Bellperson to join our team at Sheraton Memphis Downtown. As a Bellperson, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming atmosphere.

Key Responsibilities:

  • Greet guests with a friendly and professional demeanor upon arrival
  • Assist guests with their luggage, ensuring prompt and efficient service
  • Provide information about hotel amenities, services, and local attractions
  • Escort guests to their rooms, explaining the features and facilities
  • Deliver messages, packages, and other items to guest rooms
  • Coordinate transportation arrangements for guests as requested
  • Maintain a neat and organized lobby area
  • Anticipate and fulfill guests' needs to ensure a memorable stay

Requirements:

  • One year prior Guest Services/Bell experience preferred
  • Valid CDL license where applicable
  • Familiarity with local area and attractions
  • Read, write and speak English fluently
  • Ability to communicate effectively with the public and other employees

Benefits:

Sheraton Memphis Downtown offers a comprehensive benefits package, including multiple tiers of medical coverage, dental and vision coverage, 24/7 Teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.

Why Work with Us:

At Sheraton Memphis Downtown, we are committed to delivering exceptional guest experiences and creating a positive impact on our community. We offer a dynamic and rewarding work environment, where you can grow your career and make a difference in the lives of our guests.