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Mobile Fleet Services Manager

2 months ago

Tampa, Florida, United States Dickinson Fleet Services Full time
Job Title: Mobile Fleet Services Manager

Cox Automotive Mobility Fleet Services is seeking a highly skilled and experienced Mobile Fleet Services Manager to join our team. As a leader in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs.

Job Summary:

The Mobile Fleet Services Manager will be responsible for leading a team of technicians, providing guidance and coaching to ensure the delivery of company results. The successful candidate will have a strong background in fleet maintenance operations, excellent leadership and communication skills, and the ability to analyze team productivity reports and implement improvements.

Key Responsibilities:
  • Lead a team of technicians, providing guidance and coaching to ensure the delivery of company results.
  • Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
  • Retrieve, review and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.
  • Travel to technician and customer locations frequently.
  • Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, billing, etc.
  • Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements.
  • Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service truck, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively.
  • Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.
  • Assist in the development of and/or adherence to a monthly budget.
  • Coordinate with market team members to set goals and strategies for improving team and market productivity.
  • Collaborate and coordinate with dispatch and sales team to ensure each tech has full schedule every day.
  • Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly.
  • Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company.
  • Implement safety processes and procedures and monitor technicians' adherence to them.
  • Provide guidance and expert advice to management, subordinates, or customers on technical, systems-, or process-related topics and encourage others to do the same.
  • Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements. Able to act as liaison between CAMFS technicians and customers.
  • Facilitate communication and problem solving across various organizational functions to resolve any issues.
  • Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
  • Monitor inventory levels of equipment, parts, or tools across technicians.
  • Interview, select, and train new technicians.
  • Actively work across CAMFS organizations to resolve items related to the technician's role, such as HR, Parts/Procurement, Fleet Management, IT, etc.
  • Operate a company-issued vehicle to travel to technicians and customer locations.
  • May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed using the appropriate tools and equipment to model appropriate practices for technicians.
  • Performs other duties and responsibilities as assigned.
Requirements:
  • Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and one (1) years' experience in a related field; or 10 years' experience in a related field.
  • 1+ year of experience in management or lead role
  • Safe drivers needed; valid driver's license required.
  • Must be at least 21 yrs. or older.
  • Skills in coaching, mentoring, teaching, disciplining, having difficult conversations and 'tough love' as it pertains to mobile technicians.
  • Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
  • Ability to coordinate multiple group efforts to solve issues related to the technician job.
  • Ability to act with a high sense of urgency.
Required Competencies:
  • Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
  • Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
  • Technician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.
  • Systems: Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
  • Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.
  • Interpersonal Savvy: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a 'take it or leave it' approach to problem-solving.