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Case Coordinator

2 months ago

Orlando, Florida, United States Lutheran Services Florida Full time
Job Summary

Lutheran Services Florida (LSF) is seeking a highly skilled and compassionate Case Aide to join our team. As a Case Aide, you will play a vital role in ensuring the successful resettlement of refugees in our community.

Key Responsibilities
  • Assist in the day-to-day tasks to ensure that case management services are provided to refugees in a timely manner.
  • Maintain a flexible, organized, and efficient work schedule, including extended hours and weekends.
  • Ensure that all guidelines, as specified by PRM and LIRS, are followed and practiced.
  • Provide orientation, monitoring, and referrals to refugee clients and/or with anchors/co-sponsors related to services and resettlement programs.
  • Develop and review resettlement plans and establish goals with each Resettlement Program staff to assure compliance with contract requirements and in conjunction with client.
  • Available for daily support to the Resettlement Specialists for case staffing needs, management of client funds, emergency assistance, and problem-solving or clarification with clients.
  • Working cooperatively with the R&P staff, supervise case management activity through facilitation of regularly scheduled team meetings for case staffing and updates of family resettlement/employment, budget, and housing plans.
  • Meet with sponsors and US Tie relatives as necessary.
  • Review case files at least once a month to show progress and implementation of the resettlement employment plan.
  • Responsible for writing comprehensive case notes in a timely manner in the IRIS system.
  • Determines program eligibility potential of refugee clients for MG, Employment, etc.
  • Assist all eligible clients in filling the required forms for AOR - P3, CAM, SIV walk ins and Lautenberg Programs.
  • Ensures that copies of documents are in client case file.
  • Coordinate sponsorships between refugees' clients and sponsors.
  • Responsible for the preparation and submission of 90 days reports and other reports required on a monthly basis to determine accuracy.
  • Setting and following up with Home Visits according to contractual requirements.
  • Might complete Check Requests, distributes checks and secures signatures and necessary documentation for the case file.
  • Participate in LIRS trainings on cultural competence, service provision, policies and procedures.
  • Represent and promotes the refugee program at meetings and speaking engagements.
Requirements
  • High School Diploma or GED, or other relevant degree or equivalent experience.
  • Experience working with clients; comfortable working closely with diverse client base.
  • 3-year experience preferred working with refugees.
  • Cross-cultural or international experience preferred.
  • Proficiency in Microsoft Office applications.
  • Knowledge of community resources and ability to connect families to community services.
  • Excellent verbal and written communication skills.
  • Critical assessment and analysis skills.
  • Ability to work and deal with a diverse group of clients.
  • Must be able to keep confidential information.
Why Work for LSF?

LSF offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 403(b) retirement plan with a discretionary employer match. We also offer tuition reimbursement and a generous PTO policy.