Field Service Technician IL Mobility Customer Service Specialist

1 month ago


Chicago, Illinois, United States Siemens Mobility Full time
Job Overview

Siemens Mobility is seeking a highly skilled Field Service Technician to join our team in Chicago, IL. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers in the coordination and implementation of all phases of service and maintenance activities for our SIEMENS CHARGER locomotives.

Key Responsibilities
  • Provide technical advice to customers on equipment reliability and maintenance best practices.
  • Assist in troubleshooting and repairing locomotives to ensure timely and efficient service delivery.
  • Deliver ongoing system operation training to customers to ensure they are equipped to maintain and operate their locomotives effectively.
  • Identify and report non-conformance issues and improvement recommendations to enhance customer satisfaction and locomotive performance.
  • Collaborate with local customer staff to complete assigned troubleshooting and repair works.
  • Ensure accurate communication between customers, our Rail Support Center, and the field team.
  • Provide feedback to the team on performance, quality, and efficiency issues.
  • Work with 3rd party vendors to ensure proper operation of vendor components installed on locomotives.
Requirements
  • Associate's degree in electrical technology or other technical discipline or a minimum of 2+ years of electrical/mechanical experience working in an industrial or manufacturing environment.
  • Experience troubleshooting electrical (both AC and DC circuits), mechanical, and pneumatic systems.
  • Experience interpreting electrical schematics and drawings.
  • Excellent English language technical communication skills.
  • Proven skills with all Microsoft Office products.
  • Ability to travel 10%.
  • Experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience is a plus.
What We Offer

Siemens offers a competitive salary range of $78,300-$99,600, depending on experience and qualifications. We also offer a variety of health and wellness benefits to our employees.



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