Membership Services Representative
4 weeks ago
Join the YMCA of Orange County team as a Membership Services Representative and play a vital role in connecting with our members, promoting membership sales, and providing exceptional customer service.
Responsibilities:- Conduct interviews and facility tours with prospective members to promote membership sales.
- Engage members and manage recruitment and retention tracking and reporting.
- Identify and follow up with prospective members through branch promotions, software reports, and internal/external messaging.
- Collaborate with the Program Director and marketing department to generate new prospective members.
- Handle all new and follow-up phone calls regarding facility membership in a professional and courteous manner.
- Perform member relations duties, including handling complaints and inquiries, processing new memberships and monthly fee payments.
- Follow check-in and service procedures, cash management and receipting procedures, and handle telephone reception.
- Perform computer data entry and retrieval, maintain the Service Desk, and stock work areas with forms and stationary supplies.
- Wash, dry, fold, and restock towels at Branches where applicable.
- Be proactive with information and knowledge of all program information and changes.
- Keep the front lobby area clean and tidy, and perform light custodial duties.
- Follow and enforce safety standards and other policies and procedures.
- High School diploma or equivalent required.
- 1-3 years experience in sales, marketing, customer service, or a related field preferred.
- First Aid and CPR certifications required.
- Knowledge of customer service, excellent communication skills, and PC ability required.
- YMCA membership or operations experience preferred.
The YMCA of Orange County offers excellent benefits, including medical and dental insurance options, program discounts, retirement, and complimentary use of YMCA facilities. Our staff are committed to teaching youth positive life skills, values, and the importance of giving back. We encourage participation by all members of our community and create an environment where everyone aspires to be their best.
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