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Ski Programs Manager

2 months ago

Warren, United States Sugarbush Resort Full time
Sugarbush Resort Ski & Ride Programs Manager

Overview:

Sugarbush Resort is a year-round destination offering exceptional skiing and riding experiences, an award-winning ski school, mountain biking, golf, and a fully appointed Health and Recreation Center. We are seeking a highly skilled Ski & Ride Programs Manager to join our team and contribute to delivering an unparalleled guest experience.

Key Responsibilities:

  • Collaborate with the Ski & Ride School Director to develop and implement administrative and operational procedures for seasonal programs, staff training, and the race department.
  • Assist in reservations, sales, and face-to-face operations of the school, with additional responsibilities in the Rental & Repair Shop, Summer Ops, and the Day School.
  • Design, track, and facilitate pre-season and in-season training for Ski & Ride School staff.
  • Develop and implement employee safety programming and tracking.
  • Manage and supervise Ski & Ride School Supervisors, Leads, and Instructors.
  • Make critical decisions to resolve guest service issues, requiring clear and creative thinking and excellent communication skills.
  • Prepare check requests, expense reports, purchase orders, and other administrative tasks.
  • Participate in Resort and Industry working groups to improve departments.
  • Provide administrative support to Ski & Ride School Director and Supervisors, Day School, Rental and Repair, and Summer Ops as instructed by Director of Recreation Services.

Requirements:

  • High School education required; college preferred.
  • 5 years as a ski/snowboard Instructor or Trainer required.
  • 2 years of supervisor/manager experience preferred.
  • PSIA/AASI Level 3 - required, education staff experience preferred.
  • Strong written and verbal communication skills, English required.
  • Conflict resolution skills required.
  • Able to work in inclement weather required.
  • Computer skills, including Windows, Word, and Excel, proficiency required. MS Access skill desirable. RTP Management and Sales experience preferred.