IT Program Manager
5 days ago
Job Title:
IT Program Manager
Job Summary:
The IT Program Manager will be responsible for ensuring effective, integrated IT service delivery for assigned sites. This position will work closely with the Client Strategy Team and SIAM to maintain effective working relationships with local business clients at the site, country, and region levels.
Key Responsibilities:
- Manage integrated IT services for assigned sites, working with Performing Service Provider (PSP) resources.
- Develop and maintain client relationships locally.
- Manage requests for minor enhancements.
- Contribute to the managing of Service Requests and Managed Requests.
- Support prioritization of IT services work within assigned sites.
- Work with SIAM for effective problem management activities.
- Engage IT strategic teams to manage business client operational escalations.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in ITSM configuration management, CMDB management, and process design.
- Strong understanding of IT assets (hardware and software) and service relationships within a CMDB context.
- Experience with ITSM tools and CMDB platforms (ServiceNow).
- Excellent analytical, problem-solving, and communication skills.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
Working Conditions:
This position will work closely with the Client Strategy Team and SIAM to maintain effective working relationships with local business clients at the site, country, and region levels.
Benefits:
This position offers a competitive salary and benefits package, including opportunities for professional growth and development.
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