Service Excellence Specialist

6 days ago


Columbus, Ohio, United States Percepta House Full time
About Percepta HousePercepta House is a dynamic organization that prioritizes customer satisfaction. We are seeking a skilled Service Excellence Specialist to join our team.

As a Service Excellence Specialist, you will be responsible for delivering outstanding service to our customers, addressing their needs, resolving issues, and ensuring a positive experience.

Job Summary:

We are looking for an individual who is passionate about providing exceptional customer service and has excellent communication skills.

Responsibilities:
  • Provide prompt and professional responses to customer inquiries via multiple channels.
  • Assist customers with product or service-related questions, concerns, and issues.
  • Handle and resolve customer complaints in a courteous and effective manner.
  • Efficiently process orders, returns, and exchanges.
  • Maintain accurate customer records and update account information as needed.
  • Collaborate with team members and other departments to ensure customer satisfaction.
  • Identify and escalate priority issues to the appropriate personnel.
  • Follow up on customer interactions to ensure resolution and satisfaction.

Qualifications:

  • High school diploma or equivalent; additional education or certification in customer service is beneficial.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • Able to multitask and manage time effectively.
  • A strong commitment to providing excellent customer service.
Benefits:

The estimated salary for this position is $55,000 - $75,000 per year, depending on experience. In addition to competitive compensation, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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