Service Excellence Specialist
6 days ago
As a Service Excellence Specialist, you will be responsible for delivering outstanding service to our customers, addressing their needs, resolving issues, and ensuring a positive experience.
Job Summary:We are looking for an individual who is passionate about providing exceptional customer service and has excellent communication skills.
Responsibilities:- Provide prompt and professional responses to customer inquiries via multiple channels.
- Assist customers with product or service-related questions, concerns, and issues.
- Handle and resolve customer complaints in a courteous and effective manner.
- Efficiently process orders, returns, and exchanges.
- Maintain accurate customer records and update account information as needed.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Identify and escalate priority issues to the appropriate personnel.
- Follow up on customer interactions to ensure resolution and satisfaction.
Qualifications:
- High school diploma or equivalent; additional education or certification in customer service is beneficial.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Able to multitask and manage time effectively.
- A strong commitment to providing excellent customer service.
The estimated salary for this position is $55,000 - $75,000 per year, depending on experience. In addition to competitive compensation, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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