Assistant Restaurant Manager

1 week ago


Jacksonville, Florida, United States Pollo Tropical Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Pollo Tropical. As an Assistant Restaurant Manager, you will play a key role in the success of our restaurant by overseeing daily operations, managing staff, and ensuring exceptional customer service.

Key Responsibilities
  • Restaurant Operations: Assist in the management of restaurant operations, including staffing, inventory management, and maintaining a clean and safe environment.
  • Staff Management: Supervise and direct staff to ensure guests are treated promptly and courteously, and products are prepared to company standards.
  • Recruitment and Training: Assist in the recruitment, hiring, orientation, and training of hourly team members, and evaluate their performance to recommend wage increases or disciplinary action.
  • Administrative Tasks: Perform regular administrative tasks, including new hire paperwork, payroll actions, inventory ordering, and register and safe audits.
  • Customer Service: Investigate, resolve, and respond to guest complaints, and ensure proper execution of all accounting functions.
  • Marketing and Sales: Assist the General Manager with planning and implementation of local store marketing activities to promote products and services.
Requirements
  • Education: Associate's degree in Business Administration or Hospitality preferred, High School degree or equivalent required.
  • Experience: Minimum of 2 years working in a restaurant environment, showing career progression and verifiable results.
  • Skills: Ability to adapt to business needs, solve problems quickly and efficiently, prioritize multiple tasks, and exercise sound judgment.
  • Language Skills: Ability to comfortably speak, write, and comprehend English in a business setting.
Working Conditions

The work environment is a temperature-controlled restaurant with a low to moderate noise level. The employee is required to sit, talk, or hear regularly, use hands to handle or feel frequently, and reach with hands and arms occasionally. The employee is occasionally required to stand and walk.



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