Medical Assistant

2 months ago

Durham, North Carolina, United States Duke Health Full time
About Duke Health

Duke Health is a world-class academic and healthcare system that strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

Job Summary

The Certified Medical Assistant functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Certified Medical Assistant performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.

Responsibilities
  • Takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures
  • Assists the medical and nursing staff during examination and procedures, collects and prepares laboratory specimens, performs basic laboratory tests in the clinic/office, takes electrocardiograms, removes sutures/staples, changes sterile and non-sterile dressings, promotes patient/family understanding of the educational content and his/her involvement in the plan of care, and documents in the patient record
  • Performs other clinical support responsibilities, including disposing of contaminated supplies, instrument processing, high-level disinfection and sterilization of medical instruments, telephoning prescriptions to a pharmacy, preparing and administering medications as directed by a physician, and authorizing drug refills as directed
  • Performs other clinical functions as delegated and supervised by the physician
Administrative Responsibilities
  • Greets patients, answers telephones, schedules appointments in MaestroCare, checks out patients, and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinical and clerical supplies and forms
  • Performs other administrative duties as directed
  • May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees
Requirements
  • Good customer service skills
  • Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming
  • Heavy lifting and the ability to transport stretcher and wheelchair patients may be required
  • Working knowledge of sterile techniques and special procedures that are applicable to work performed
  • Working knowledge of procedures and techniques involved in administering routine and special treatments to patients
  • Working knowledge of sanitation, personal hygiene, and basic health and safety precautions applicable for work in a clinic setting
  • Working knowledge of infection control procedures and safety precautions
  • Age-specific competencies
  • Daily clinic preparation process; registration, scheduling, charge posting, order entry
  • Able to document and communicate pertinent information
  • Ability to establish and maintain effective working relationships with patients and clinic staff
  • Typing skills, medical terminology Levels II and III
  • Ability to independently seek out resources and work collaboratively
Education and Experience
  • Level I -- Graduation from accredited Medical Assistant program, preferred
  • Medical assistant license is required
  • High school or GED graduation required
  • Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required
  • Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required
Additional Information

Duke Health is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

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