Retail Store Director
2 days ago
We are a premier jewelry retailer with a presence in Westfield Galleria Mall, Roseville. As a respected franchise within the industry, we offer high-end jewelry and watch services alongside our sales offerings.
Our ideal candidate is an experienced retail professional with strong leadership skills, able to drive results and growth while maintaining exceptional customer service standards.
Responsibilities:- Achieve all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of Sales Consultants.
- Provide on-boarding support, observe and provide feedback to new hires to ensure they are on-track with their training curriculum and able to deliver outstanding customer experiences.
- In cooperation with store manager, oversee all daily sales staff responsibilities, including proper daily staffing and scheduling, dress code compliance, resolution of customer escalations, lunch break management and store cleanliness.
- Responsible for daily store operations, including formulating and interpreting policies and procedures, prompt processing of customers' job orders, cash handling compliance, organization of stock and supplies , and consistent execution of store security protocol.
- Participate in and reinforce training and promotions.
- Assess individuals and team performance and, where applicable, provide performance management plans to narrow competency gaps, and provide corrective action.
- Promote store services inside and outside the mall.
- Evaluate and improve customer satisfaction levels.
- Minimum high school education or equivalent.
- 2+ years' of retail or equivalent management experience or gemology degree.
- Strong verbal or written communication skills.
$25-$30 per hour salary.
This role offers a competitive compensation package that includes a base hourly rate of $25-$30, reflecting the expertise and dedication required to excel in this position.
Location:Roseville location in Westfield Galleria Mall.
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