Sales Operations Effectiveness Specialist

2 weeks ago


Monsey, New York, United States Health First Full time

Key Responsibilities:
Oversee the management of community office operations and assist field sales leaders in ensuring sufficient coverage for all community locations.

Manage inventory levels across community offices, ensuring timely replenishment of supplies, including kitchen essentials, marketing materials, and site displays.

Track daily production reports and collaborate with field sales leaders to analyze weekly and monthly performance metrics, recommending coaching strategies based on relevant data.

Partner with field sales leaders to prepare necessary documentation for coaching communications.

Collaborate with the Sales Engagement Manager to facilitate refresher training sessions on platforms such as Salesforce, Eckoh, Twilio, and NowPow, as required. Review and enhance training materials and job aids.

Engage with stakeholders to identify, create, and implement effective refresher training programs.

Conduct weekly audits of enrollment submissions to ensure compliance and accuracy.

Work alongside the PHSP team lead to enhance member experiences by supporting field sales leaders in delivering quality improvement coaching based on application audit results.

Coordinate with various internal departments on project deployment and process support.

Propose and execute enhancements, as well as develop business processes to streamline current field operations workflows for the PHSP growth team.

Perform additional tasks as assigned.

Required Qualifications:
High School Diploma or GED Equivalent.

Proficient in Microsoft Office Suite.

Strong coaching abilities.

A minimum of 5 years of management experience in a field setting.

Capable of managing multiple responsibilities with a proactive and adaptable approach to accommodate field representatives' schedules.

Experience with Microsoft Word, including formatting, copy/pasting, and utilizing grammar and spell check features.

Familiarity with Excel or similar spreadsheet software to generate reports, including editing, sorting/filtering, and formatting data for print.

Effective verbal and written communication skills, demonstrating proficiency in grammar, spelling, and punctuation.

Availability to work as needed during off-hours, weekends, and holidays on a rotating on-call basis.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

All applicants and employees are considered for positions and evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability, or any other protected Federal, State/Province, or Local status unrelated to job performance.


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