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Customer Service Operations Manager
2 months ago
Position Title:
Customer Service Operations Manager
Location:
Not Specified
Work Schedule:
Monday to Friday
Required Qualifications:
At least two years of comprehensive telephone service experience.
A minimum of one year in a support role, showcasing familiarity with organizational frameworks.
One or more years of practical experience in overseeing, coordinating, and mentoring team members.
Key Responsibilities:
Handle all incoming inquiries and respond to urgent calls.
Process service requests in the digital maintenance management system.
Inform the relevant department regarding service requests.
Keep accurate records and facilitate necessary training sessions.
Ensure effective administration and management oversight of staff performance and training.
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