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Patient Service Representative

2 months ago

Daly City, California, United States ZOLL LifeVest Full time
Job Opportunity: Patient Service Representative

About the Role:

ZOLL LifeVest is seeking a skilled Patient Service Representative to train patients on the use of the LifeVest wearable defibrillator. As an independent contractor, you will work with patients at risk for sudden cardiac arrest, providing education and support to ensure they understand and can effectively use the device.

Key Responsibilities:

  • Equipment Management: Manage inventory of LifeVest equipment and garments, ensuring timely delivery and maintenance.
  • Patient Scheduling: Contact caregivers and family members to schedule fittings and follow-up visits, accommodating patients' needs and schedules.
  • Travel and Flexibility: Willingness to travel to patients' homes for fittings or follow-up visits, and flexibility to conduct evening and weekend activities.
  • Training and Education: Train patients and caregivers on the proper use of the LifeVest, ensuring they understand the device's features and benefits.
  • Documentation and Compliance: Obtain patient signatures on the Patient Agreement and WEAR Checklist, and fax the signed documents to ZOLL within 24 hours.

Requirements:

  • Experience: 1 year of patient care experience, with a focus on professional patient care (not family caregiving).
  • Documentation: Patient experience must be documented on your resume.
  • Background Check: Willingness to undergo a background check, with additional screening requirements for Florida and Ohio candidates.
  • Qualifications: Valid driver's license, car insurance, and personal NPI number (if applicable).

About ZOLL LifeVest:

ZOLL LifeVest is a leading manufacturer of wearable defibrillators, providing life-saving protection for patients at risk of sudden cardiac arrest. As a Patient Service Representative, you will play a critical role in ensuring patients receive the education and support they need to effectively use the LifeVest.