Front Office Operations Supervisor
2 weeks ago
Company: Indus Group Inc
Position: Hotel Guest Services Manager
Objective: To oversee and enhance the performance of the Front Office team, ensuring exceptional service delivery and adherence to company standards.
Key Responsibilities- Supervise daily operations of the Front Office, assigning tasks and monitoring performance to maintain compliance with hotel policies.
- Implement cash handling and key control protocols to safeguard hotel assets.
- Address guest inquiries regarding hotel services and policies effectively.
- Participate in team meetings to discuss operational strategies and guest feedback, contributing to service improvement initiatives.
- Perform Front Desk duties as required to support team operations.
- Deliver outstanding guest experiences by exceeding expectations through exemplary service.
- Communicate information about hotel amenities and services to guests, ensuring they are well-informed.
- Facilitate effective communication within the department through logs and regular meetings.
- Ensure compliance with brand standards and operational initiatives.
- Manage administrative tasks including payroll processing, inventory management, and service trend analysis.
- Maintain organized records and files for operational efficiency.
- Oversee the cleanliness and organization of the Front Office and lobby areas.
- Inspect facilities and equipment for proper functioning and report any maintenance needs.
Directly manage Front Office associates, including responsibilities such as hiring, training, and performance evaluations.
QualificationsEducation: Associate's degree or equivalent experience in hospitality management.
Experience: 1-3 years in a related role, demonstrating leadership and operational expertise.
Skills Required- Proficient in Microsoft Office Suite and basic computer applications.
- Strong communication skills, both verbal and written.
- Ability to analyze data and generate reports.
- Effective problem-solving skills and conflict resolution abilities.
- Capability to manage multiple tasks and prioritize effectively.
Work is performed in a dynamic hotel environment, requiring interaction with guests and staff. The role may involve exposure to varying weather conditions and moderate noise levels.
Note: This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and skills required.
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