IT Support Specialist
2 weeks ago
POSITION OVERVIEW
Under the guidance of the Director of Technology Services or an agency consultant, the Tier I Technician is responsible for providing essential technological support, maintenance, and evaluation to ensure optimal system performance. This role involves diagnosing and resolving basic hardware, software, and network issues.
The technician operates autonomously, prioritizing tasks effectively and referring only complex troubleshooting challenges to Tier II and Tier III Technicians when necessary.
KEY RESPONSIBILITIES:
Regulatory and Corporate Compliance
Participates in mandatory training sessions.
Adheres to security protocols and procedures to meet the standards set by the Health Insurance Portability and Accountability Act Security Standards and HITECH.
This role does not involve budget management but ensures necessary approvals are obtained for purchasing required hardware and software for the agency's IT infrastructure.
Upholds the individual's right to privacy and confidentiality through appropriate communication methods.
May assist in training individuals supported by the agency in an office environment as needed.
Integrates the Agency's core values and standards of conduct into all job responsibilities.
Installs, configures, and updates operating systems and software at the user level.
Assembles and configures computers, monitors, network systems, and peripherals such as printers and scanners; manages cable installations and reconfigurations as required.
Diagnoses issues with computer systems, including hardware, software, email, network, and peripheral equipment; performs repairs and corrections at the user level as necessary.
Maintains up-to-date knowledge of hardware, software, and network technologies, recommending modifications as needed.
Safeguards the organization's integrity by ensuring confidentiality of employee and sensitive information.
Provides ongoing training and education on PC usage and IT systems for agency staff regularly and for special projects as required.
Collaborates with all departments and individual users to identify and prioritize issues, implementing solutions promptly.
This position entails routine maintenance of hardware and general user education within the agency.
Complies with the Service Level Agreement as established by department management.
Physical Plant and Safety
Consistently maintains a safe working environment.
Contacts with Others
Delivers training and education on PC usage and IT systems for agency personnel regularly and as necessary for special projects.
Works collaboratively with all departments and individual users to identify and prioritize issues, implementing solutions promptly.
Performs other responsibilities relevant to the position as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
This position demands strong interpersonal and communication skills, enabling effective collaboration with a diverse range of personalities.
The technician operates successfully with moderate supervision
and possesses the ability to work independently, take initiative, and prioritize multiple tasks with attention to detail and deadlines in a high-pressure environment.
This role requires the ability to establish effective relationships and work within a team to achieve organizational goals.
EDUCATION AND EXPERIENCE:
An associate degree in computer science, information technology, or a related field is preferred.
1-2 years of experience in general computer installation, maintenance, and repair; or an equivalent combination of education and experience sufficient to perform the essential duties of the position.
A solid understanding of networking and distributed computing concepts, including basic server terminology, is essential for providing accurate feedback to consulting services for troubleshooting.
Must possess a valid driver's license and maintain a safe driving record in accordance with agency policy.
Able to lift and carry up to fifty (50) pounds.
Job Details
Job Family Arc Allegany Steuben
Pay Type Hourly
Hiring Min Rate 17 USD
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