Retail Operations Specialist
2 weeks ago
At DICK'S Sporting Goods, we recognize the transformative power of sports in people's lives. Our team plays a vital role in fostering confidence and enthusiasm by equipping athletes to pursue their aspirations.
ROLE RESPONSIBILITIES:
- Welcome all individuals (both teammates and customers) and proactively engage with athletes to comprehend their needs and enhance their shopping journey.
- Ensure that all products received at the store are processed according to established protocols; maintain an organized backroom for easy access to merchandise in collaboration with the Freight Flow/Operations Lead.
- Uphold the company's standards for merchandising and presentation.
- Assist in unloading trucks, processing freight, executing transfers, RTVs, claims, and freight handling.
- Deliver the company-defined customer experience by adhering to our service level standards in all processes.
- Follow established policies and procedures regarding safety, loss prevention, and standard operating procedures while maintaining confidentiality of all company information.
- Foster an inclusive store atmosphere where everyone (teammates and customers) feels welcome, secure, and respected.
- Embrace a collaborative approach to support the team throughout the store.
- Perform additional tasks as directed by management.
TEAMMATE TRAITS:
Our traits establish the expectations for exemplary teammates. They define the behaviors that drive our business while ensuring a positive experience for both teammates and athletes.
We seek the following traits in our store teammates:
- Accountability
- Customer-Centric Focus
- Team Collaboration
- Trustworthiness
- Quality Decision-Making
- Proactive Action Orientation
QUALIFICATIONS:
Preferred experience in retail sales, operations, maintenance, or customer service roles.
Targeted Pay Range:
$14 - $21. The starting pay rate may vary based on factors such as location, experience, and position offered. The actual hourly rate will meet or exceed the applicable minimum wage for the job location.
DICK'S Sporting Goods adheres to all state paid leave requirements and offers a comprehensive benefits package.
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