Insurance Customer Service Representative
3 days ago
As a Customer Relationship Specialist with Christopher Wertz - State Farm Agent, you will play a vital role in building and maintaining strong relationships with our customers. Your excellent communication skills, both written and verbal, will enable you to provide prompt, accurate, and friendly service to our clients.
Responsibilities:
- Establish and maintain customer relationships through regular follow-ups and communication.
- Provide exceptional customer service, addressing inquiries and concerns regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
Requirements:
- Excellent communication and interpersonal skills.
- Self-motivated and proactive in problem-solving.
- Detail-oriented and able to work in a team environment.
- Ability to effectively relate to customers and provide tailored solutions.
- Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
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