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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Claims Service Representative to join our team at Erie Insurance Group. As a Claims Service Representative, you will be responsible for providing exceptional customer service to policyholders, agents, and claimants, while utilizing your knowledge of insurance products and services to resolve claims and inquiries.
Key Responsibilities- Respond to customer inquiries and resolve claims in a timely and professional manner.
- Utilize knowledge of insurance policies and procedures to provide accurate and helpful information to customers.
- Work closely with internal stakeholders to ensure seamless claims processing and customer satisfaction.
- Develop and maintain a working knowledge of insurance products and services to effectively communicate with customers and resolve complex claims.
- Provide exceptional customer service and maintain a positive and professional demeanor in all interactions.
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Demonstrated ability to type a minimum of 28 words per minute preferred.
- Proficiency with word processing and spreadsheet software required.
- Completion or active pursuit of insurance education preferred.
This role requires the ability to lift up to 20 pounds, frequent manual keying/data entry, and occasional lifting of 20-50 pounds.