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Customer Service Representative

1 month ago

Erie, Pennsylvania, United States Blue Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Blue Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, processing financial transactions, and promoting our products and services.

Key Responsibilities
  • Provide excellent customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process financial transactions, including deposits, withdrawals, and loan payments, while maintaining accuracy and attention to detail.
  • Recommend and promote our products and services to members, identifying their needs and providing solutions to meet those needs.
  • Work effectively as part of a team, collaborating with colleagues to achieve common goals and objectives.
  • Stay up-to-date on our products and services, maintaining a thorough knowledge of their features and benefits.
Requirements
  • A minimum of one year of experience in a customer-facing role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse personalities and cultures.
  • Strong analytical and problem-solving skills, with the ability to handle multiple priorities and deadlines.
  • Basic math skills and the ability to accurately process financial transactions.
  • Ability to work in a fast-paced environment, with minimal supervision and a high level of independence.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program, designed to help you develop your skills and advance your career.
  • A collaborative and supportive work environment, with opportunities for professional growth and development.
  • A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive workplace for all employees.